Abdullahi Ciise
IT
Colorado Springs,CO
Summary
I'm good at customer service and designing how to set up an efficient networking system. With the right tools, design, construct, and deploy an effective networking system for any environment. With the necessary tools and equipment, construct a communications room. An employee who is detail-oriented, organized, and precise. Works quickly to meet tight deadlines. Excited team player eager to contribute to the company's success.
Overview
4
4
years of professional experience
5
5
Certification
Work History
IT Specialist
US Army
04.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Managed high levels of call flow and responded to 10 technical support needs
IT Specialist
US Army
02.2020 - 03.2023
- Configured hardware, devices, and software to set up workstations for employees.
- Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted with designing and deploying information systems to meet assigned objectives and deadlines.
- Developed reports, refined user interfaces, and prepared programming code in alignment with applicable security controls.
- Activate internet ports in offices for customers. Configure and deploy Cisco switches model 3750s and 3850s to buildings. Add printers to ICE or MAB. Building communications rooms.
- Closed over 1000+ trouble tickets.
- Troubleshooted over 1000+ fiber optic installations, port activations, and end-user desktop/printer issues.
Education
Bachelor of Science - Information Technology in Digital Investigations
American InterContinental University
Schaumburg, IL03.2022
Skills
- Configure Cisco/fiber switches
- Deploy Ups redundant power supply
- Design and test Cisco switches
- Setup network systems
- Building communications rooms
- Computer System Maintenance
- Complaint Resolution
- Desktop Support
- Analytical and Methodical
- Software Implementation
- Component Replacements
- Technical Support and Assistance
- Onsite Installations
- Troubleshooting
- Support End-Users
Certification
CompTIA ITF+
CompTIA Security+
CCNA Routing and Switching
Fiber Optic Installer(FOI)
Bicsi Grounding and Bonding
Timeline
IT Specialist
US Army
04.2023 - Current
IT Specialist
US Army
02.2020 - 03.2023
Bachelor of Science - Information Technology in Digital Investigations
American InterContinental University