DONNELLE FULLARD
FT Lauderdale
Summary
U.S. Coast Guard Veteran with a background in Culinary Arts operations in various facilities. Seeking entry-level position in IT/ Cyber Security utilizing skills in threat detection and network security.
Developed critical thinking and problem-solving skills in a rigorous academic environment focused on cybersecurity. Gained expertise in threat analysis and risk management, demonstrating adaptability and a proactive mindset. Looking to transition into a new field, leveraging these transferrable skills to add value in diverse professional settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Synergistix
2024.04 - 2024.11
- Acknowledged and resolved customer complaints through various channels
- Monitored and tracked customer interactions, transactions, comments, and complaints
- Documented resolutions and offered suggestions through chat-based Customer Support Web Applications
- Provided answers, returned calls, and entered new issues or requests into the Call Tracking Database
Customer Support Specialist
Next Era Energy
2023.01 - 2024.01
- Research and problem-solved customer concerns such as billing inquiries and power outages
- Educated customers concerning energy consumption, fraud activities, and proactive measures
- Assisted100+ daily customer calls efficiently while resolving issues and reducing callbacks
Senior Culinary Specialist
U.S. Coast Guard
2004.08 - 2022.08
- Provided round-the-clock management of kitchen staff, budget, inventory, menu, food prep, and meal delivery
- Replenished food inventory while managing a budget of $100K+
- Maintained100% accountability of personnel and $500K+ worth of equipment
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
Heavy Equipment Mechanic
US Army
2001.09 - 2003.11
- Analyzed malfunctioning equipment and determined the type of repairs required.
- Troubleshoot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Reassembled and tested equipment after repairs to verify function and performance.
Education
Computer Networking Services
Miami Dade College
Miami, FL2025-12
Cyber Security
NGT. Academy
2025-08
Skills
- Software: Microsoft Office365 Google Docs Operating Systems: Mac Microsoft Windows
- Configure, Install & Upgrade Operating Systems
- Troubleshoot Peripheral Devices
- Proficient in Cabling, including Ethernet, Fiber Optics and UTP Cables
- Network security monitoring
- Knowledgeable of essential Network Devices including Cisco Routers & Switches
- Proficient in Wired & Wireless Networks
- Proficient in Firewall Settings & Active Directory
- Security awareness training
- Threat intelligence
- Vulnerability assessment
- Identity and Access management
Certification
- Google IT Fundamentals
- CompTIA A+ Certification Completed Course awarded by Syracuse University
Timeline
Customer Support Specialist
Synergistix
2024.04 - 2024.11
Customer Support Specialist
Next Era Energy
2023.01 - 2024.01
Senior Culinary Specialist
U.S. Coast Guard
2004.08 - 2022.08
Heavy Equipment Mechanic
US Army
2001.09 - 2003.11
Computer Networking Services
Miami Dade College
Cyber Security
NGT. Academy