Abdullahi Mohamed
Roanoke,VA
Summary
Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Independent Contractor
Uber And Lyft
Roanoke , VA
01.2022 - Current
- Navigated city streets efficiently to provide timely rides.
- Communicated effectively with passengers to ensure satisfaction.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Utilized mobile applications for ride requests and navigation assistance.
- Followed safety protocols to ensure passenger security during rides.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Built successful partnerships with other businesses in related industries.
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Resolved customer inquiries promptly via phone or email communication channels.
Medical Courier
All Meds
Roanoke, Virginia
07.2019 - Current
- Delivered medical supplies to healthcare facilities efficiently and safely.
- Maintained accurate logs of deliveries and pickups throughout the day.
- Communicated with staff to confirm delivery schedules and special requirements.
- Inspected vehicles for safety and proper equipment before each shift.
- Followed protocols for handling sensitive medical materials during transport.
- Coordinated with dispatch to optimize delivery routes for timely service.
- Assisted in training new couriers on company procedures and safety standards.
- Ensured compliance with all regulations regarding medical courier services.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Provided exceptional customer service during interactions with clients.
- Ensured timely pick up and delivery of packages within designated time frames.
- Delivered medical supplies and equipment to healthcare facilities.
- Adhered to HIPAA regulations when handling sensitive materials.
- Responded quickly to any changes or requests from dispatch personnel.
- Processed paperwork associated with deliveries accurately and efficiently.
- Inspected vehicles daily to ensure safety on the roadways.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Verified orders for accuracy before deliveries were made.
- Recorded accurate mileage for each delivery route.
- Coordinated parcel delivery using strong time management skills.
- Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
- Maintained a clean and organized vehicle interior.
- Maintained a valid driver's license at all times.
- Organized medical records to ensure accuracy in patient information.
- Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
Warehouse Operator
Westport Axle
Roanoke, VA
03.2014 - 01.2023
- Operated forklifts to move materials efficiently throughout the warehouse.
- Loaded and unloaded products from delivery trucks using hand tools.
- Inspected incoming shipments for quality and accuracy before storage.
- Assisted in training new staff on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and reduce delays.
- Conducted regular equipment checks to ensure safe operating conditions.
- Operated forklifts and other material handling equipment safely and efficiently.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Followed proper safety protocols when operating machinery in the warehouse.
- Provided assistance to co-workers when needed or requested.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Processed orders accurately, efficiently and within specified timeframes.
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
Truck Unloader
UPS
Roanoke , VA
05.2017 - 11.2021
- Unloaded freight from trucks using pallet jacks and hand carts.
- Organized packages in designated areas for efficient distribution.
- Inspected incoming shipments for damage and discrepancies.
- Maintained cleanliness and safety in the unloading area at all times.
- Followed safety protocols while operating equipment during unloading tasks.
- Assisted with training new employees on unloading procedures and best practices.
- Reported equipment malfunctions to supervisors for prompt resolution.
- Lifted heavy objects by hand or by using power hoist.
- Unloaded parcels from truck with care to avoid damage.
- Handled packages safely while unloading and transporting.
- Loaded and unloaded packages from loading dock to trucks.
- Reported any damaged goods to supervisor immediately upon unloading.
Fast Food Worker
Wendys Restraunt
Roanoke , VA
03.2013 - 05.2014
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment including fryers, grills, and blenders efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Provided excellent customer service by taking orders and addressing inquiries.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety protocols to handle and store ingredients properly.
- Assisted in training new staff on operational procedures and best practices.
- Stocked supplies and organized inventory to ensure smooth kitchen operations.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
Education
Patrick Henry High School
Roanoke, VASkills
- Vehicle inspection
- Delivery coordination
- Customer relationship management
- Quality control
- Safety compliance
- Route optimization
- Inventory tracking
- Communication skills
- Team collaboration
- Problem solving
- Customer service
- Training and mentoring
Timeline
Independent Contractor
Uber And Lyft
01.2022 - Current
Medical Courier
All Meds
07.2019 - Current
Truck Unloader
UPS
05.2017 - 11.2021
Warehouse Operator
Westport Axle
03.2014 - 01.2023
Fast Food Worker
Wendys Restraunt
03.2013 - 05.2014
Patrick Henry High School