Abdulloh Soliev
Brooklyn,NY
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
Ziyotek Institute Of Technology
05.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted fellow students in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Tech Consultant
Target
12.2022 - Current
- Recommended technology upgrades to improve client security.
- Maintained authoritative knowledge through continued education and ongoing training.
- Researched and adopted new technologies to add value to existing offerings.
- Monitored employee tasks to gauge business functions and inefficiencies.
Education
System Engineering Certification - System Engineering
Ziyotek Institute of Technology
Vienna09.2023
High School Diploma -
John Dewey High School: Brooklyn, NY
Brooklyn06.2021
Skills
- VPN Configurations
- Tech Support
- Operating Systems: RHEL/CentOS 6, 7, and 8, Mac
- Server Administration: Ansible, Apache HTTP Server, Nagios System Monitoring, DNS, FTP, LDAP, Samba, NTP, NFS
- Scripting Languages: Bash Shell, YAML, PHP,
- Installation and Configuration: Ansible, Nagios System Monitoring, LDAP, HTTP, FTP, DNS, NTP, MySQL, Load Balancer (LB)
- Database: MySQL, MariaDB
- Application and Web Server: Apache (httpd)
- Troubleshooting: Ping, Telnet, Netstat
- System Security Utilities: SELinux, Firewalld
- Virtualization: VMware ESX, VMware ESXi Server, Oracle VirtualBox
- Proficient in Uzbek Language
Timeline
Technical Support Specialist
Ziyotek Institute Of Technology
05.2023 - Current
Tech Consultant
Target
12.2022 - Current
System Engineering Certification - System Engineering
Ziyotek Institute of Technology
High School Diploma -
John Dewey High School: Brooklyn, NY
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