
SAP System Support Specialist with expertise in ECC and S/4HANA administration, 2nd/3rd line technical support, and cross-functional process optimization. Experienced in supporting MM, SD, and WM modules to enable compliant global import/export operations, including OGA regulatory adherence (FDA, EPA, FCC, FAA), AES filings, and export control classifications. Proven ability to automate shipping workflows, resolve complex system and logistics issues, and drive warehouse efficiency through process standardization, inventory controls, and continuous improvement initiatives.
- Administer, monitor, and upgrade SAP systems (ECC, S/4HANA) to ensure stability, security, and performance.
- Resolve complex 2nd/3rd line SAP technical issues, analyzing root causes and implementing permanent solutions.
- Oversee data migration, cleansing, archiving, and integration with other enterprise applications.
- Collaborate with business units to identify, automate, and streamline processes within SAP.
- Supported SAP modules (MM, SD, WM) to facilitate compliant import and export shipping processes for global distribution of diagnostic instruments and reagents.
- Ensured adherence to OGA import/export requirements, including regulations from the Food and Drug Administration, Environmental Protection Agency, Federal Communications Commission, and Federal Aviation Administration to prevent customs delays and shipment holds.
- Configured SAP shipping documentation (commercial invoices, packing lists, export declarations) to ensure accurate HTS classification, country-of-origin reporting, and compliance with international trade regulations.
- Collaborated with customs brokers, freight forwarders, and internal logistics teams to resolve export/import clearance issues and reduce transit delays.
- Monitored and supported electronic export filings (AES) and ensured ECCN classifications aligned with U.S. export control requirements.
- Automated shipping workflows within SAP to improve order-to-delivery cycle time and enhance visibility across global supply chain operations.
- Investigated and resolved system-related shipping discrepancies, including blocked deliveries, billing issues, and customs documentation errors.
- Supported temperature-controlled and hazardous material shipment processes in compliance with international air freight and dangerous goods regulations.
- Managed domestic and international shipping while ensuring regulatory and policy compliance.
- Self-audit of records on all imported/exported transactions (IEG/Shipping Departments) to ensure ongoing compliance; Assist on outside agency audits by providing records or demonstrating knowledge of compliance requirements. Report findings and improvement opportunities to direct, executive and corporate management
- Maintain updated knowledge of other government agency (OGA) Import/Export requirements including EPA, NHTSA, FCC, FDA, FAA, etc. as required.
- Understand and instruct staff, if necessary, on the proper use of Incoterms.
- Streamlined campus-wide Goods Receipt (GR) processes, significantly reducing volume and improving efficiency through standardized workflows.
- Implemented a 5S-based storage location (SLoc) and rack system for non-inventory materials.
- Utilized SAP ERP for inventory management, goods movements, and stock accuracy; performed cycle counts and discrepancy resolution.
- Implemented and maintained Kanban systems to support just-in-time material flow.
- Independently managed end-to-end logistics operations for multiple buildings and contributed to continuous improvement initiatives.
- Streamlined campus-wide Goods Receipt (GR) processes, significantly reducing volume and improving efficiency through standardized workflows.
- Implemented a 5S-based storage location (SLoc) and rack system for non-inventory materials.
- Managed domestic and international shipping while ensuring regulatory and policy compliance.
- Utilized SAP ERP for inventory management, goods movements, and stock accuracy; performed cycle counts and discrepancy resolution.
- Implemented and maintained Kanban systems to support just-in-time material flow.
Independently managed end-to-end logistics operations for multiple buildings and contributed to continuous improvement initiatives.
- Monitored and maintained Cost KPIs on a weekly and monthly basis to achieve quarter/yearly revenue goals.
- Assisted in planning for seasonal inventory bottlenecks. I devised a strategy to intake additional inventory while minimizing waste (Muda).
- Prepared bank deposits; verified receipts for clientele, on behalf of the manager.
- Designed and implemented training programs regionally and as a result sales revenue increased by 15%~ per store.
- Directly contributed to the improvement of our stockroom by implementing 5s, cycle counting, and a Kanban system. These systems increased our inventory accuracy from 89% to 99%.
- Maintained a consistent high level of customer service by creating and developing excellent client relationships.
- Met with key stakeholders bi-weekly to discuss Capacity and Demand Management to assess risk.