Abdulrahman Mughal
VA
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Cashier
Kroger
Henrico , VA
09.2021 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned items and checked pricing on cash register for accuracy.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Customer Service Representative
Kroger
Henrico , VA
01.2023 - 01.2024
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
High School Diploma -
E.mills.godwin
Henrico , VA10-2024
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Decision making aptitude
- Payment processing
- Purchase assistance
- Receipt handling
- Daily reporting
- Cash handling expertise
- Loyalty program promotion
- Product knowledge
- Reliability and punctuality
- Customer assistance
- Cleaning and sanitizing
- Reports and documents
- Online orders preparation
- Ordering and stocking
- Attention to detail
- Guest inquiries
- Upselling techniques
- Hospitality and accommodation
- Organizational growth
- Customer relations
- Checkout monitoring
- Expense tracking
- Customer service excellence
- Fraud prevention awareness
- Refund handling
- Point-of-sale system operation
- Product recommendations
Timeline
Customer Service Representative
Kroger
01.2023 - 01.2024
Cashier
Kroger
09.2021 - Current
High School Diploma -
E.mills.godwin