KURTIS ARMSTRONG
Bridgeport Equipment
Marietta,OH
6
years of professional experience
Knowledgeable Retail Operations Specialist experienced in managing high-volume transactions and fostering positive customer interactions. Delivered exceptional customer service through effective communication and attention to detail, ensuring operational efficiency. Focused on building strong teamwork and adapting to diverse needs to enhance overall results.
Work History
Cashier
3 Years 2 Months- Processed cash, credit, and account payments accurately at point of sale.
- Balanced registers and prepared daily deposit records with consistent accuracy.
- Resolved customer billing questions and corrected transaction discrepancies promptly.
- Coordinated returns, exchanges, and refunds following store payment procedures.
- Verified invoices, order details, and payment entries to maintain clean records.
- Maintained efficient checkout flow while delivering professional service to equipment customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Customer Service Associate
5 Months- Welcomed customers, answered questions, assisted in locating items, and provided tailored recommendations to enhance shopping experience.
- Operated scanners, scales, cash registers, and other electronics to facilitate efficient transactions.
- Balancing the cash register and generating reports for credit and debit sales.
- Bagged and wrapped purchases for safe transport to ensure customer satisfaction. to ensure safe transport.
Laborer
2 Months- Operated skids and forklifts to ensure safe and efficient material handling.
- Prepared pallets for loading, optimizing space and ensuring secure transport.
- Prepares pallets for loading.
- Handled loading and unloading of pallet jacks in warehouse environment.
- Followed safety regulations and adhered to supervisor directions to maintain workplace safety.
Sandwich Artist
4 Months- Greeted guests as they arrived and provided excellent service.
- Maintained food safety and sanitation standards to uphold quality.
- Maintain food safety and sanitation standards.
- Properly sanitizing all utensils before each use.
- Managed multiple orders promptly to enhance customer satisfaction.
IT Support
1 Year 4 Months- Installed ethernet cables to ensure reliable internet connectivity for customers.
- Set up dish networks and satellites to provide customers with quality entertainment services.
- Participated in office cleaning duties to maintain a tidy workspace.
- Effectively worked as a team.
Custodian
4 Months- Cleaned and sanitized classrooms, restrooms, and hallways, ensuring a safe environment for students and staff
- Performed lawn maintenance to ensure healthy grass growth and aesthetics of the grounds
- Cleaned classrooms, hallways, and restrooms to maintain safe, sanitary learning environments.
- Sanitized high-touch surfaces and restocked restroom supplies throughout daily shifts.
- Emptied trash, removed recycling, and disposed of waste according to school procedures.
Education
High School Diploma
- Certifications
- Graduating with nationals honors society and high honors
- Two years of Engineering
- Skills U.S.A
- Certificate of a Completion in Engineering
- Fork Truck licence
High School Diploma
- NIMS Certifications
- CNC Mill Operations
- Measurement,Materials,&Safety
- Fanuc Robot Certification
- Fanuc Handling Tool Operations and Programming
- Lean Six Sigma Certifications
- White belt
- Yellow belt
- Green belt
- MSSC Certification
- CPT 4.0
High School Diploma
High School Diploma
High School Diploma
Skills
Cash register operation
Payment processing
Customer service
Customer relations
Written and Verbal Communication
Attention to Detail
Time Management
Organizational Skills
Multitask
Work flexibility
Organizational management
Multitasking
Reliability
Client support
Customer support
Professional integrity
Customer empathy
Scheduling
ID verification
Sanitation standards
Team cooperation
Customer satisfaction
Adaptability
Product knowledge
Cash management and management
Client relations
Register operation
Communication skills
Order packaging
ID verification
Cash handling
Cash processing
Transaction processing
Cash register operations
Returns processing
Cleaning and sanitizing
Merchandise restocking
Product expertise
POS system operations
Refund handling
ID verification
Detail orientation
Inventory management
Inventory oversight
Order fulfillment
Merchandise display
Returns processing
Timeline
Cashier
Bridgeport Equipment
08.2023 - CurrentRead More
Customer Service Associate
Dairy Queen
02.2023 - 07.2023Read More
Laborer
Mancan Temporary Staffing
09.2022 - 11.2022Read More
Sandwich Artist
Subway
05.2022 - 09.2022Read More
IT Support
GMN Broadband
05.2021 - 09.2022Read More
Custodian
Skyvue Elementary School
05.2020 - 09.2020Read More
Washington State College of Ohio
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Swiss Hills Career Center
High School Diploma
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Monroe Central High School
High School Diploma
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Swiss Hills Career Center
High School Diploma
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Washington State
High School Diploma
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Washington State
High School Diploma
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