Abdulrizq Ali
Columbus,OH
Summary
Network operations engineer with hands-on experience repairing critical hardware, troubleshooting Layer 1/2/3 issues, and supporting secure data center operations. Background includes incident ticket management, preventive maintenance, cable infrastructure work, and hardware diagnostics with a focus on reducing downtime and maintaining service reliability.
Overview
1
1
Certification
2
2
years of professional experience
Work History
NETWORK OPERATIONS ENGINEER
EOS IT Solutions
New Albany, OH
08.2025 - Current
- Troubleshoot and resolve Layer 1/Layer 2/Layer 3 network issues across data center environments, ensuring minimal downtime and service impact.
- Perform hands-on repairs and replacements of critical network hardware (switches, routers, optics, cables, power supplies, fans, etc.) according to approved workflows.
- Monitored and managed incident tickets, ensuring timely resolution within SLAs and effective escalation to cross-functional teams.
- Conducted preventive maintenance and regular inspections to maintain health and reliability of ISP and OSP infrastructure.
- Collaborate with on-site engineers, OCS, and NetOps teams to support upgrades, capacity planning, and site-specific network projects.
- Manage inventory and spare parts through the RMA process, ensuring proper documentation and accountability for all assets.
- Follow strict safety protocols, document repair actions, and maintain runbooks and process guides.
- Identified recurring issues and contributed to SOPs, supporting long-term process enhancements for operational efficiency.
IT SPECIALIST
Morgan Stanley
Columbus, OH
10.2024 - 07.2025
- Coordinated and delegated Tier 1 and Tier 2 IT support tasks, resolving 250+ monthly hardware and software issues, achieving 30% reduction in downtime.
- Provided technical support for enterprise applications such as Office 365, Adobe, Cisco, Citrix, and Zoom, helping maintain 99% application uptime and seamless daily operations.
- Monitored and optimized virtual machine environments, ensuring secure remote access and 99.9% system stability across departments, enhancing remote workflow efficiency by 20%.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT12-2026
Skills
- Network troubleshooting
- Network monitoring
- Network infrastructure & cable management
- Operating systems & IT troubleshooting
- Server troubleshooting
- Hardware diagnostics & preventive maintenance
- Equipment installation
Certification
- CompTIA A+ Certification
- Google IT Support
Timeline
NETWORK OPERATIONS ENGINEER
EOS IT Solutions
08.2025 - Current
IT SPECIALIST
Morgan Stanley
10.2024 - 07.2025
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University