Scott Gaudette
North Stratford
Summary
Tireless noc engineer with several years providing maximum uptime for network operations and it assets. Dedicated to around-the-clock ownership of uninterrupted service availability. Specializing in networks. Ready to lead maintenance and expansion of noc facilities at any scale.
Overview
37
37
years of professional experience
1989
1989
years of post-secondary education
Work History
Network Operations Engineer
ClearlyIP Inc
Appleton
11.2017 - 03.2026
- Monitored network performance to ensure optimal operation and reliability.
- Diagnosed and resolved network issues using troubleshooting tools and techniques.
- Configured and maintained routing and switching hardware for seamless connectivity.
- Documented network configurations, procedures, and best practices for team reference.
- Assisted in developing training materials for new team members on network protocols.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.
- Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.
- Provisioned new IT assets and confirmed new installations met established IT standards.
- Developed documentation for new processes, procedures and standards related to networking operations.
- Implemented virtual private networks for secure remote connections between locations.
- Managed DNS records to ensure proper resolution of hostnames across internal and external networks.
- Provided technical assistance to users in the areas of network connectivity, access control and email configuration.
- Tracked inventory of all networking hardware components including serial numbers and warranty information.
- Coordinated with vendors on procurement of additional equipment when necessary.
- Assisted with the installation and maintenance of local area networks, wide area networks and other data communication systems.
- Performed software patches on servers, switches, routers and other devices as needed.
- Conducted regular backups of critical server data according to company policy.
- Monitored system performance using tools such as SolarWinds Orion Suite, PRTG Network Monitor and Wireshark.
- Configured, monitored and troubleshot routers, switches, firewalls and related network hardware.
- Communicated with clients to understand system requirements.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Recorded systems information and documented design specifications and installation instructions.
Vice President of Engineering
Cyclex Networks
Belmont
06.2013 - 11.2017
- Led engineering teams to develop innovative network solutions for various clients.
- Collaborated with cross-functional teams to define product roadmaps and technical requirements.
- Managed project timelines and resources to ensure successful delivery of engineering initiatives.
- Fostered a culture of continuous improvement through regular team training and knowledge sharing.
- Evaluated emerging technologies to drive strategic decisions in network architecture design.
- Communicated technical concepts clearly to stakeholders, ensuring alignment on project objectives.
- Reviewed and approved designs, drawings, test plans, reports, specifications, and other documents related to engineering projects.
- Identified areas for improvement within the organization's existing infrastructure.
- Drafted reports detailing progress on key metrics associated with the Engineering department.
- Conducted research into emerging technologies that could benefit the company's engineering efforts.
- Managed a team of engineers in the design and development of new products, processes, and services.
- Provided direction to engineering teams in order to meet project deadlines.
- Participated in meetings with executive management regarding strategic decisions related to Engineering initiatives.
- Developed and implemented engineering strategies to increase productivity, reduce costs, and improve customer satisfaction.
- Collaborated with stakeholders across the organization to ensure successful completion of engineering projects.
- Monitored production processes and quality control measures to ensure accuracy of product specifications.
- Assessed task completion to meet tight project deadlines.
- Designed and implemented engineering projects that exceeded client expectations and bolstered revenue opportunities.
- Streamlined and automated internal processes to improve overall workflows.
Director of Production
MCCT Inc
Belmont
11.1994 - 06.2013
- Oversaw daily production operations ensuring quality standards were met.
- Managed inventory levels and coordinated supply chain logistics effectively.
- Trained and mentored production staff on safety protocols and operational procedures.
- Collaborated with cross-functional teams to address production challenges swiftly.
- Facilitated communication between departments to streamline workflow processes.
- Developed training materials for new hires focused on operational best practices.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Developed and implemented production schedules to ensure timely completion of projects.
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Scheduled staff work assignments, rotations and overtime.
- Established clear communication channels between management and staff members.
- Resolved conflicts among personnel within the department when necessary.
- Created SOPs and documented system, planning criteria and procedures.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Drafted and updated production documentation tracking status and delivery timelines.
- Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
- Troubleshot and resolved problems with equipment and programmable logic controller systems.
- Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
US Army Intelligence
Department Of Defence
11.1988 - 06.1994
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Colebrook Academy
Colebrook, NHVarious/Military Intelligence
US Military Intelligence School, Ft. Devens
01.1989 - 01.1989
Some College (No Degree) - Psychology And Engineering
University of Maryland, College Park
College Park, MDSkills
- Network troubleshooting
- Routing configuration
- DNS management
- VPN implementation
- Performance monitoring
- Project management
- Cross-functional collaboration
- Incident response
- Technical documentation
- Team leadership
- Problem solving
- Effective communication
- Training development
- Firewall administration
- Switching technologies
- Network design
- VPN configuration
- Customer support
- Incident management
- VoIP technologies
- Network monitoring
- IP addressing
- Network hardware
- LAN and WAN support
- Virtualization technologies
- Training and mentoring
- Firewall management
- IP networking
- Linux administration
- Ticketing systems
- Network configuration design
- Database administration
- System monitoring
- Change management
- Network operations monitoring
- VoIP systems
- Server administration
- Technical support and assistance
Timeline
Network Operations Engineer
ClearlyIP Inc
11.2017 - 03.2026
Vice President of Engineering
Cyclex Networks
06.2013 - 11.2017
Director of Production
MCCT Inc
11.1994 - 06.2013
Various/Military Intelligence
US Military Intelligence School, Ft. Devens
01.1989 - 01.1989
US Army Intelligence
Department Of Defence
11.1988 - 06.1994
Colebrook Academy
Some College (No Degree) - Psychology And Engineering
University of Maryland, College Park