Abdul Wadood Akugri Mahamadu

• Delivered IT support and troubleshooting services to users across organization, enhancing user satisfaction.
• ⁠Supported Helpdesk operations, resolving hardware and software-related issues to minimize downtime.
• ⁠Troubleshoot user connectivity and networking issues.
• Support computer configuration and domain-related activities.
• ⁠⁠Assist with joining and disjoining computers from the organization’s domain.⁠
• ⁠Provide technical support for organizational applications and IT systems.
• Support the Biometric Attendance System across Head Office, CPCs, and District Offices.
• Maintained reliable IT infrastructure and resolved technical incidents, ensuring operational continuity.

•⁠ ⁠Supported telecommunications transmission operations and infrastructure to enhance system reliability.

• Assisted in troubleshooting and maintenance of transmission systems, ensuring minimal downtime.
• Participated in technical field activities and infrastructure support.
• Collaborated with technical teams to identify and resolve network-related issues, improving overall service quality.

• Monitored network infrastructure and performance to ensure optimal functionality.
• Assisted in identifying and troubleshooting network faults, facilitating swift resolutions.
• Supported network operations and incident resolution to minimize downtime.
• ⁠Escalated network issues where necessary and worked with technical teams on resolution.
• Assisted with maintaining network availability and service continuity.