Abdulwahab Al-Afghani
Arlington,TX
Summary
Accomplished Store Manager at Spark Smoke Shop, adept in inventory management and customer service, significantly increased sales through strategic product placement and a loyalty program. Leveraged problem-solving and team leadership skills to enhance store operations and customer satisfaction. Excelled in multitasking, ensuring smooth store functionality and team motivation.
Overview
4
4
years of professional experience
Work History
Store Manager
Spark Smoke Shop
01.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Spark Smoke Shop
04.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Pharmaceutical Sales Representative
Al-Lilium Drug Store
11.2021 - 08.2022
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Order Dispensing Pharmacist
Al-Lillum Drug Store
07.2020 - 11.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
Education
Bachelor of Science - Pharmacy
University of Jordan
Amman, Jordan04.2020
High School Diploma -
Al Qimma High School
Amman, Jordan2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Inventory Management
- Team motivation
- Store Merchandising
- Retail Inventory Management
- Cash Management
- Employee Training
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Store Manager
Spark Smoke Shop
01.2024 - 07.2024
Sales Associate
Spark Smoke Shop
04.2023 - 01.2024
Pharmaceutical Sales Representative
Al-Lilium Drug Store
11.2021 - 08.2022
Order Dispensing Pharmacist
Al-Lillum Drug Store
07.2020 - 11.2020
Bachelor of Science - Pharmacy
University of Jordan
High School Diploma -
Al Qimma High School
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