Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Timeline
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ABDULWAHID MOHAMUD

Minneapolis,USA

Summary

Dynamic IT specialist with a proven track record at Itechra, excelling in technical support and customer service. Expert in Microsoft Azure and adept at problem-solving, I consistently minimized downtime and enhanced user satisfaction. Bilingual communicator skilled in fostering team collaboration and delivering effective IT solutions. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT specialist

Itechra
05.2023 - 02.2025
  • Provided exceptional IT support services for business to minimize downtime
  • Trouble shoot hardware and software issues, achieving prompt resolution and maintenance high customer satisfaction
  • Managed IT infrastructure including servers, networks and security systems

Front Desk Receptionist

Happy Smiles Dentistry
03.2022 - 12.2024
  • Maintain a tidy and presentable reception area
  • Handle general inquiries via phone and email
  • Assist in scheduling appointments and coordinating executive calendars
  • Perform basic data entry and maintain organized digital and physical files
  • Help coordinate office events, meetings, and special projects

Sales Associate

Spectrum sales company
Minneapolis, MN
07.2022 - 02.2024
  • Reach out to prospective clients and offer them Spectrum's services, including phone, cable TV, mobile plans, and high-speed internet
  • Communicate with clients via email, phone, or in person to learn about their issues and provide solutions
  • Close sales and follow up with leads to guarantee a consistent stream of clients
  • Keep an eye on rivals to provide clients with greater options
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained records related to sales for store management.

DSP

Zumbro House Homecare
Minneapolis, MN
04.2021 - 07.2022
  • Assists patients by providing personal services e.g dressing
  • Advise on nutrition, cleanliness and housekeeping
  • Record patients' temperature everyday
  • Assisted clients with maintaining good personal hygiene.
  • Drove clients to doctors' appointments and social outings.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Warehouse Manager

Amazon Warehouse
Minneapolis, MN
06.2020 - 09.2021
  • Packaging and lifting products
  • Sorting items to be delivered
  • Stowing the products
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Identified opportunities to reduce cost and improve productivity.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

Coaching Coordinator

Minneapolis Public schools
Minneapolis, Minnesota
01.2020 - 08.2020
  • Teaching kids how to play different sports
  • Working with kids with different projects
  • Serving lunch for the kids
  • Facilitated workshops on topics such as motivation, leadership skills.

Education

Currently Student - information Technology(IT)

University of Minnesota
Minneapolis, MN
05-2025

High School -

Washburn High School
Minneapolis, MN
06-2020

Skills

  • Fluent in English
  • Fluent in Somali
  • Fluent in Swahili
  • Fluent in Arabic
  • Good communication skills
  • Extrovert
  • Good time management skills
  • Problem solving
  • Technical proficiency in Microsoft Azure
  • Technical proficiency in Windows server
  • Technical proficiency in Cisco network
  • Technical support
  • Customer service
  • Team collaboration
  • Data entry
  • Information security
  • Technical issue analysis
  • Online chat support
  • Documentation development
  • Ticket support system management
  • IT risk management
  • Customer communication and empathy

Certification

  • Geneys Works Training Aid, June 2019
  • Meaningful Year-Long Internship, Provides in-demand business technology training, August 2022
  • Data Analytics Certificate- Millestone Community Development & North Central University, January 2023

Leadership Experience

Scout Leader, Local Scout Troop, 01/15, 12/17, Led and trained a group of 30 in marching drills, Responsible for flag raising for anthem, Worked with a team to decide group activities, Responsible for collecting money for field trips

Timeline

IT specialist

Itechra
05.2023 - 02.2025

Sales Associate

Spectrum sales company
07.2022 - 02.2024

Front Desk Receptionist

Happy Smiles Dentistry
03.2022 - 12.2024

DSP

Zumbro House Homecare
04.2021 - 07.2022

Warehouse Manager

Amazon Warehouse
06.2020 - 09.2021

Coaching Coordinator

Minneapolis Public schools
01.2020 - 08.2020

Currently Student - information Technology(IT)

University of Minnesota

High School -

Washburn High School

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ABDULWAHID MOHAMUD