Abe Shams
San Francisco Bay Area,CA
Summary
Reliable Leader of Operations successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
13
13
years of professional experience
Work History
Dispatch Area Manager
Amazon SSD
12.2024 - Current
- Lead dispatch operations, ensuring seamless coordination between transportation and outbound departments
- Optimized processes to enhance load accuracy and reduce delays, resulting in improved operational efficiency
- Collaborate with cross-functional teams to ensure adherence to tight timelines and performance metrics
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for associates.
Founder & Owner
Bloom Browse, Amazon Retail
01.2020 - Current
- Launched and scaled a thriving e-commerce business, leveraging innovative marketing strategies.
- Negotiated favorable contracts with suppliers, boosting profit margins and streamlining logistics
- Utilized data-driven insights to optimize product selection, inventory management, and customer experience
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created organization's mission and vision statements for use by employees.
Outbound Area Manager
Amazon SSD
06.2024 - 12.2024
- Managed outbound operations at a newly launched fulfillment center, overseeing workflow and team performance
- Led the launch of a new site, ensuring all outbound processes met Amazon’s high standards of accuracy and timeliness
- Resolved conflicts promptly to promote positive environment for customers.
- Mentored and developed Process Assistants (PAs), building a high-performing team capable of meeting critical metrics
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Regional General Manager
LA Fitness
01.2015 - 01.2020
- Directed operations across six new locations, surpassing monthly sales targets consistently
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Streamlined internal processes, improving operational efficiency and team performance
General Manager – Administration
CaptionCall
01.2012 - 01.2014
- Managed a team of 20 professionals, optimizing administrative operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
MBA - Computer Science
University of Phoenix
12-2026
Bachelor of Arts - Liberal Arts & Sciences, Minor in Marketing
Arizona State University
Phoenix, AZ01.2023
Skills
- Leadership & Team Development
- Operational Excellence & Logistics
- Supply Chain Management
- Strategic Planning & Execution
- Process Improvement & Workflow Optimization
- Marketing Strategy & Brand Visibility
- Data-Driven Decision Making
- Project Management
- Relationship building and management
- Controlling costs
- Business development and planning
- Staff scheduling
Achievements Highlights
Amazon SSD (Dispatch & Outbound Area Manager)
• Successfully launched outbound operations at a new fulfillment center, ensuring smooth workflows and high team efficiency.
• Led dispatch operations, improving load accuracy and minimizing delays through streamlined coordination between transportation and outbound teams.
• Achieved the highest cost performance in the facility through strategic process optimization.
E-Commerce Business, Bloom Browse (Founder & Owner)
• Built and expanded an e-commerce business by leveraging data-driven insights, effective supplier negotiations, and optimized inventory management.
• Developed marketing strategies that enhanced brand visibility and boosted product demand.
LA Fitness (Regional General Manager)
• Launched six new locations and led operations across multiple facilities, consistently surpassing business goals.
• Became the fastest-promoted General Manager in company history due to exceptional leadership and operational success.
CaptionCall (General Manager – Administration)
• Managed a team of professionals, ensuring smooth administrative operations and cost-effective solutions.
• Strengthened vendor relationships and implemented process improvements to enhance service delivery.
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Punjabi
Limited Working
Turkish
Limited Working
English
Native or Bilingual
Timeline
Dispatch Area Manager
Amazon SSD
12.2024 - Current
Outbound Area Manager
Amazon SSD
06.2024 - 12.2024
Founder & Owner
Bloom Browse, Amazon Retail
01.2020 - Current
Regional General Manager
LA Fitness
01.2015 - 01.2020
General Manager – Administration
CaptionCall
01.2012 - 01.2014
MBA - Computer Science
University of Phoenix
Bachelor of Arts - Liberal Arts & Sciences, Minor in Marketing
Arizona State University
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