Shilexus Williams-McDowell
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proven ability to maintain high levels of accuracy while entering data. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Member Contact Specialist
Florida Blue
08.2023 - Current
- Assist members with reviewing their enrollment and claims history.
- Ensured accuracy of billing and enrollment as well as application of deductible and member responsibility.
- Collected payments from members and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
Call Center Representative
Teleperformance
02.2022 - 08.2023
- Answered inbound phone inquiries regarding customer questions.
- Educated customers about billing, payment processing, and support policies and procedures.
- Maintained customer PII information to effectively manage confidential customer account information.
- Resolve customer complaints and issues with a focus on customer satisfaction.
Technical Support Specialist
Kelly Connect
01.2021 - 02.2022
- Received a high volume of inbound chats and emails, assisting customers with technical issues and online billing.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Education
Medical Office Administration -
Pitt Community College
12.2025
Skills
- Proficient in Microsoft Excel, Word, and other data entry software
- Strong attention to detail
- Excellent time management and organization skills
- Ability to maintain confidentiality of sensitive information
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and professional under pressure
Timeline
Member Contact Specialist
Florida Blue
08.2023 - Current
Call Center Representative
Teleperformance
02.2022 - 08.2023
Technical Support Specialist
Kelly Connect
01.2021 - 02.2022
Medical Office Administration -
Pitt Community College
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