Abebech TEKLE-WOLD
Plano,TX
Summary
Motivated individual with experience in customer service and sales. Passionate about promoting lasting customer satisfaction by delivering quality service and support . Organized and dependable candidate successful at managing multiple priorities with positive attitude. Inspired to help others and driven to apply unfailing work ethic to meet objectives.
Overview
6
6
years of professional experience
Work History
Social Media Manager
JPC
09.2023 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Conducted research to determine current benchmark trends and audience preferences
- Oversaw social media presence and aligned posts to include branding and trending ideas
Direct Support Professional
Easterseals
01.2022 - 08.2023
- Provided care for people with intellectual disabilities, assisting with daily tasks..
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Shipment Coordinator
CK Product
01.2018 - 12.2019
- Provided dynamic customer service to each customer for local and not local shoppes
- Responsible for picking the right products for customer
- Entered the right customers products and verified.
- Worked with warehouse and others to move products between sites.
- Completed or assisted with difficult or skilled tasks.
Education
Bachelor of Science - Marketing Management
Purdue University
Fort Wayne, IN05.2023
Associates of Business Administration -
Ivy Tech Community College
Fort Wayne, IN05.2019
Skills
- Multitasking
- Customer Demographics Understanding
- Deadline-Driven
- Team Leadership
- Social Media Management
- Relationship Building
- Customer Feedback Tracking
- Data Collection Processes
- Competitive Research
- Active Listening
- Guest Inquiries
Languages
Amharic
Native or Bilingual
Timeline
Social Media Manager
JPC
09.2023 - Current
Direct Support Professional
Easterseals
01.2022 - 08.2023
Shipment Coordinator
CK Product
01.2018 - 12.2019
Bachelor of Science - Marketing Management
Purdue University
Associates of Business Administration -
Ivy Tech Community College
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