Abecca Ackles
Lynchburg,VA
Summary
Dedicated hospitality professional with a focus on customer satisfaction and eco-friendly practices. Proven ability to manage multiple tasks efficiently while maintaining high standards of cleanliness and service. Known for effective communication, quick decision-making, and conflict resolution. Experienced with managing customer interactions and ensuring pleasant dining experience.
Overview
5
5
years of professional experience
Work History
House Cleaner and Manager
Airbnb
Portsmouth, VA
08.2025 - Current
- Cleaned and sanitized guest accommodations to ensure optimal guest satisfaction.
- Organized cleaning supplies and equipment for efficient workflow during each turnover.
- Inspected properties for damages or maintenance issues prior to guest arrivals.
- Implemented eco-friendly cleaning practices to promote sustainability within operations.
Soccer Referee
United States Soccer Federation
DMV
07.2022 - Current
- Enforced rules and regulations to ensure fair play during matches.
- Mediated conflicts between players and coaches to maintain sportsmanship.
- Evaluated player performance and game dynamics for accurate officiating decisions.
- Collaborated with other referees to establish consistent officiating standards.
- Conducted pre-game briefings to communicate expectations and improve team coordination.
Waitress
The Oaks Golf And Dining
Crescent City, FL
05.2021 - 07.2023
- Resolved customer complaints promptly, enhancing overall dining experience and retention.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Implemented suggestions for improving workflow, increasing service efficiency during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress/Hostess
The River Pub Italian Grille
Crescent City, FL
05.2021 - 06.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new waitstaff on menu knowledge, service standards, and operational procedures.
- Conducted regular table checks to ensure guest satisfaction and prompt attention to needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor of Science - Comercial/Corporate Aviation
Liberty University
Lynchburg, VA05-2028
High School Diploma -
Nansemond River High School
Suffolk, VA05-2025
Skills
- Hospitality
- Customer service
- Housekeeping/Cleaning
- Patience and tolerance
- Quick thinking
- Physical fitness
- Teamwork and collaboration
- Strong multitasking
- Strong Personality
- Team collaboration
- Hospitality service expertise
Languages
English
Native or Bilingual
Certification
- Blue Lightning Initiative Certified
Timeline
House Cleaner and Manager
Airbnb
08.2025 - Current
Soccer Referee
United States Soccer Federation
07.2022 - Current
Waitress
The Oaks Golf And Dining
05.2021 - 07.2023
Waitress/Hostess
The River Pub Italian Grille
05.2021 - 06.2023
Bachelor of Science - Comercial/Corporate Aviation
Liberty University
High School Diploma -
Nansemond River High School