Abegail Enclona
New Boston,TX
Summary
Driven individual searching for a customer service role with a dynamic, expanding company to provide great customer service while interacting with customers from all backgrounds. Natural leader with passion for team building and promoting positive company morale. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Production Team Lead
Rowe Casa Organics
09.2022 - Current
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and of good quality.
- Improved team performance by providing regular training and mentoring to staff members.
- Met production targets and tight deadlines by collaborating closely with team members.
- Guided employees toward professional growth opportunities, encouraging ongoing skill development and career progression within the organization.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Inventory Team Lead
Rowe Casa Organics
09.2022 - 09.2023
- Completed stock inventories to identify and address issues negatively impacting controls.
- I worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Performed data entry and completed proper paperwork.
- Created databases and spreadsheets to improve inventory management accuracy.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
Server
Amigo Juan Restaurants
07.2021 - 09.2022
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Walmart
12.2019 - 08.2021
- Prevent loss by vigilantly monitoring potential theft or fraud situations in store.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked a flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Trainer
Wendys Fast Food
07.2018 - 12.2019
- Mentored junior employees to improve performance, food safety, and customer service.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- I taught new team members the correct procedures for all areas of operations.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Business Administration - Bussiness
Texarkana College
Texarkana, TX12.2024
Skills
- Positive Attitude
- Strong Work Ethics
- Spreadsheets
- Customer Relations
- Microsoft Office
- Microsoft Outlook
- Computer Skills
- Data Entry
- Calm Under Pressure
- Conflict Resolution
Timeline
Production Team Lead
Rowe Casa Organics
09.2022 - Current
Inventory Team Lead
Rowe Casa Organics
09.2022 - 09.2023
Server
Amigo Juan Restaurants
07.2021 - 09.2022
Cashier
Walmart
12.2019 - 08.2021
Trainer
Wendys Fast Food
07.2018 - 12.2019
Associate of Business Administration - Bussiness
Texarkana College