Abegeya Ebissa
Blacklick,OH
Summary
Dynamic professional with over 9 years of experience in customer service and 4 years in property management, recognized for effectively managing daily operations and driving successful marketing initiatives. Advance in data tracking, tenant relations, and claims processing, consistently exceeding sales targets while ensuring exceptional client support. A strong commitment to maintaining high customer satisfaction has resulted in lasting relationships and repeat business. Proven ability to adapt to evolving challenges and deliver results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Support Coordinator
Servpro of NE Columbus
Columbus, OH
10.2025 - Current
- Provide administrative and strategic support by coordinating marketing initiatives, managing client reports, and supporting the sales team with communication to clients.
- Daily, weekly, and monthly reports of sales leads
- Do all initial assessment reports for the sales team to communicate with the client
- Handle all CE (continuing education) classes for the sales team clients
- Do reports for other departments and/owners for data tracking
Property Manager
Apartments Management Consultants
Columbus, OH
08.2023 - 03.2025
- Manage all aspects of daily operations, maintenance, tenant relations, finances, and vendor coordination at a one-person site.
- Started as a leasing consultant and became a property manager in less than 2 years
- Name in the Top 10 leasing consultant for 3 months in a row
- Name in the Top 3 leasing consultants for 2 months
- Trained other leasing consultants on Section 8 and HUD
Leasing Consultant
BG Multifamily
Columbus, OH
08.2022 - 08.2023
- Served as a temporary leasing consultant, providing support to properties in need of assistance during employee absences or staffing shortages
- Worked mainly at Section 8 properties (gained experience with HUD as well), but also worked on Class A and Luxury style properties
- Became an experienced leasing consultant for different demographics and rent markets
- Became an expert in collecting for tenants with bad debt
- Became an expert in managing unit terms, creating a system that translates for any property
Customer Service Representative
Pride One/Morgan Stanley
Columbus, OH
11.2022 - 02.2023
- Assisted clients with cash management inquiries related to personal and business accounts
- Performance and customer service feedback were always above satisfactory
Customer Service Representative
United Healthcare/Optum
Columbus and Westerville, OH
10.2020 - 04.2022
- Supported insured customers with ordering and processing claims for durable medical equipment (DME), ensuring accuracy and timely service.
- Surveys from customers were never below the level of satisfied
- Learned how to work with a multi-computerized internal system while on the phone with a customer
- Became an expert in process claims within 24-48 hours without having to continuously call customers back
- Orders for DME were always sent out within 48 hours of speaking with me
Provider Service Representative
Provider Service Representative
Columbus and Westerville, OH
- Served as the insurance specialist in a private medical practice, supporting both patients and physicians by managing all insurance-related matters, including verification, claims processing, and resolving coverage issues.
- Submitted and tracked insurance claims to ensure accurate and timely reimbursement
- Maintained up-to-date knowledge of insurance policies, coding changes, and billing regulations.
- Communicated with patients regarding coverage, copays, deductibles, and out-of-pocket costs.
Education
Bachelor of Science - Business Administration & Financial Management
Franklin University
Columbus, OH05-2027
Skills
- Expertise in Microsoft Office
- Expertise in Google Workspace
- Effective leadership
- Effective communication
- Operational leadership
- Digital marketing
- Time management
- Strong organizational abilities
Certification
Licensed Notary, State of Ohio
Languages
Amharic
Native or Bilingual
Timeline
Marketing Support Coordinator
Servpro of NE Columbus
10.2025 - Current
Property Manager
Apartments Management Consultants
08.2023 - 03.2025
Customer Service Representative
Pride One/Morgan Stanley
11.2022 - 02.2023
Leasing Consultant
BG Multifamily
08.2022 - 08.2023
Customer Service Representative
United Healthcare/Optum
10.2020 - 04.2022
Provider Service Representative
Provider Service Representative
Bachelor of Science - Business Administration & Financial Management
Franklin University