Abel Alamo
Tijuana
Summary
Highly dedicated and results‑driven professional with a positive and proactive attitude, strong learning agility, excellent organizational skills, and the ability to adapt effectively to any situation. Committed to building sustainable relationships and ensuring timely resolutions
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Customer Support Representative
Eaton Aerospace
Tijuana
04.2025 - Current
- Monitored incoming support requests from customers via phone, email and other channels; follow up to ensure resolution.
- Assisted customers with complex technical issues, troubleshooting and resolving them in a timely manner.
- Worked closely with other departments such as sales, marketing and engineering to ensure effective communication between teams and customers.
- Created reports on key performance indicators related to customer satisfaction levels.
- Build sustainable relationships and trust with customer accounts, focusing on escalations and past-due issues.
- Applied a holistic perspective to ensure that every aspect of product delivery, from planning and coordination to execution, was fully addressed.
Buyer
Eaton Aerospace
Tijuana
06.2023 - 04.2025
- Conduct weekly forecast reviews with critical suppliers to identify upcoming demand peaks and implement necessary adjustments.
- Creation and maintenance of purchase orders, including scheduling agreements and outline agreements.
- Source and purchase products for aerospace applications.
- Prepare and manage inventory projection reports, including expedite and cancellation analysis, in‑transit inventory validation, receipt projections, and past‑due tracking.
- Develop and sustain strong relationships with key suppliers.
- Analyze technical specifications to support make‑or‑buy decisions and evaluate cost and pricing implications.
- Resolve and monitor invoices placed on hold.
- Complete RFQs for non‑contract items with a strong focus on achieving cost‑reduction opportunities.
Buyer MRP
Hyundai Translead
Tijuana
06.2021 - 06.2023
- Oversee the coordination and execution of all activities related to the planning and procurement of raw materials and components.
- Release purchase orders through the ERP system and collaborate with suppliers to ensure on‑time delivery schedules.
- Lead the Aftermarket area, ensuring on‑time cargo delivery and meeting customer requirements.
- Analyzed inventory levels to maintain optimal stock for manufacturing needs.
CAD CAM Design Engineer
I-Source de Mexico S.A de C.V.
Tijuana
04.2017 - 02.2021
- Design and CNC machining of wave fixtures—primarily for PCB assemblies involving SMT and through‑hole components.
- Optimization and control of material inventory and its operational capacity to support production requirements.
- Supervision of final product quality
Intern - Process area
Plantronics
Tijuana
01.2017 - 04.2017
- Analyze and optimize production lines, layouts, and workflows for better efficiency.
- Collect, review and present data on quality, yield, and performance to identify issues and track progress.
- Create and update work instructions, training materials, and process specifications.
Intern - Quality area
Zodiac Aerospace
Tijuana
07.2016 - 12.2016
- Assist in running tests, inspecting tools, and verifying parts meet specifications using precision measuring tools.
- Collect and analyze quality metrics, track defects, and support root cause analysis for non-conforming products.
Education
Bachelor of Science - Lean Six Sigma
Instituto Tecnológico De Tijuana
Tijuana05-2019
High School Diploma -
Preparatoria Federal Lazaro Cardenas
Tijuana05-2014
Skills
- Cross-functional collaboration
- Problem solving
- Performance analysis
- Supply chain coordination
- Customer escalations
- Technical troubleshooting
- Exceptional communication
- Empathy and patience
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
Internal Auditor – Authorized Economic Operator (AEO)
Personal details
- Mexican nationality
- Spanish nationality
- United States Visa / Sentri
Timeline
Sr. Customer Support Representative
Eaton Aerospace
04.2025 - Current
Buyer
Eaton Aerospace
06.2023 - 04.2025
Buyer MRP
Hyundai Translead
06.2021 - 06.2023
CAD CAM Design Engineer
I-Source de Mexico S.A de C.V.
04.2017 - 02.2021
Intern - Process area
Plantronics
01.2017 - 04.2017
Intern - Quality area
Zodiac Aerospace
07.2016 - 12.2016
Bachelor of Science - Lean Six Sigma
Instituto Tecnológico De Tijuana
High School Diploma -
Preparatoria Federal Lazaro Cardenas