Cathy Gibbons
Bedford,TX
Summary
Dynamic Sr. Customer Support Representative with exceptional communication skills and a strong focus on customer relations. Proven ability to streamline support processes and enhance knowledge base content.
Overview
36
36
years of professional experience
Education
High School Diploma -
North Tonawanda Senior High
North Tonawanda, NYWork History
Sr. Customer Support Representative
Cogent Communications
Addison, TX
02.1990 - 03.2026
- Spearheaded resolution of complex customer inquiries, enhancing satisfaction and loyalty.
- Developed training materials for new hires, improving onboarding efficiency and consistency.
- Collaborated with cross-functional teams to streamline support processes and reduce response times.
- Led initiatives to enhance knowledge base content, increasing self-service options for customers.
Skills
- Empathy and patience
- Exceptional communication
- Sales support
- Training and mentoring
- Team collaboration
- Adaptability and flexibility
- Relationship building
- Customer relations
- Microsoft Excel
- Microsoft Office Suite
- Customer relationship management (CRM)
- Computer proficiency
Languages
English
Native or Bilingual
Timeline
Sr. Customer Support Representative
Cogent Communications
02.1990 - 03.2026
High School Diploma -
North Tonawanda Senior High
Crown Club Award 2008 and 2010
Crown Club was a prestigious award for the top 5% of the company. Winners were chosen by their metrics and nominations from fellow employees.