Abel Dagnew
Tucson,AZ
Summary
Dedicated and customer service professional, consistently contributing to the successes of many companies. Excel in listening, empathy, patience, and problem-solving with customer-related needs. Committed to being an asset to workplaces.
Overview
6
6
years of professional experience
Work History
Supervisor
Prospect Airport Services
Tucson, AZ
06.2021 - Current
- Supervised daily operations and ensured smooth workflow among team members and airlines.
- Assisted with training new employees on safety procedures and company policies.
- Coordinated schedules to align staff availability with operational needs.
- Provided support in resolving employee conflicts and enhancing team communication.
- Facilitated team meetings to discuss goals, challenges, and process improvements.
- Created new strategies for improving customer service standards within the organization.
Personal Caregiver
Preferred Care at Home
Tucson, AZ
04.2022 - 06.2023
- Followed infection control protocols to ensure patient safety during care procedures.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Educated patients on self-care techniques that would help them maintain their independence.
- Collaborated with team members to ensure quality patient care was delivered at all times.
CNA
Sapphire Nursing and Rehab
Tucson, AZ
05.2019 - 03.2020
- Assisted patients with daily living activities and personal care needs.
- Maintained a clean and safe environment for patients through regular housekeeping tasks.
- Communicated effectively with patients, families, and healthcare team members.
- Provided companionship and emotional support to enhance patient well-being.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in transfers using proper body mechanics.
Education
CNA Certification - CNA
JTED Pima Community College
Tucson, AZ12-2019
High School Diploma -
Amphitheater High School
Tucson, AZ05-2019
Skills
- Customer-focused
- Conflict resolution
- Effective communication
- Time management
- Adaptability
- Positive attitude promotion
- Multitasking Abilities
- Empathy skills
Languages
Tigrinya
Native/ Bilingual
Amharic
Native/ Bilingual
Spanish
Limited
Timeline
Personal Caregiver
Preferred Care at Home
04.2022 - 06.2023
Supervisor
Prospect Airport Services
06.2021 - Current
CNA
Sapphire Nursing and Rehab
05.2019 - 03.2020
CNA Certification - CNA
JTED Pima Community College
High School Diploma -
Amphitheater High School
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