Abel Garcia
Summary
Results-oriented General Manager with proven success in implementing strategic initiatives that enhance profitability and sales. Developed and trained high-performing teams in competitive environments while delivering exceptional customer care. Experienced Estimator skilled in maintaining accurate cost estimations for diverse construction projects, fostering strong relationships with contractors and vendors.
Overview
1
1
Language
12
12
years of professional experience
Work History
General Manager
The Shop LLC
Las Cruces
05.2019 - 06.2026
- Oversaw daily operations, enhancing workflow and elevating customer satisfaction.
- Managed staff scheduling, ensuring optimal team coverage and performance.
- Collaborated with technicians to resolve complex service issues promptly.
- Assisted customers with service inquiries and vehicle maintenance, providing timely solutions.
- Utilized dealership software to track service history and customer interactions.
- Utilized industry-standard software to generate precise estimates.
Field Technician (part time)
Potty Time inc
Las Cruces
03.2017 - 03.2024
- Installed and maintained portable sanitation equipment at various locations.
- Operated specialized cleaning machinery to sanitize units thoroughly.
- Conducted routine inspections to ensure compliance with health regulations.
- Responded promptly to service requests and resolved customer issues efficiently.
- Managed inventory of supplies and equipment for optimal operational efficiency.
- Drove company vehicles to and from customer locations to perform field maintenance.
Service Advisor/Estimator
Garcia Auto Repair
Las Cruces
01.2014 - 04.2019
- Coordinated service appointments and managed customer schedules efficiently.
- Explained repair processes and maintenance plans to customers clearly.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Education
Arrowhead Park Early College High School
Las Cruces, NMSkills
- Technical troubleshooting
- Operations management
- Customer relationship management
- Effective communication
- Financial analysis
- Staff scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
General Manager
The Shop LLC
05.2019 - 06.2026
Field Technician (part time)
Potty Time inc
03.2017 - 03.2024
Service Advisor/Estimator
Garcia Auto Repair
01.2014 - 04.2019
Arrowhead Park Early College High School