Vandon H. Hobbs
Quinlan,United States
Summary
I am a hard-working self-motivated individual. I have 9 years of experience in the telecommunications industry and 5 years experience in the HVAC-R industry. I am looking to find “work home” with a great company, where I can put my professional skills to the test daily. I enjoy being a leader and thrive off helping other people become successful. With Lennox I plan to bring my expertise in the industry and use my skills to become a seasoned professional. I love this industry, I love teaching and watching technicians grow, and I love making customers happy. I appreciate any consideration for this position and look forward to hearing from Lennox.
Overview
13
13
years of professional experience
Work History
General Manager
American Industrial Mechanical
Chandler, Texas
11.2025 - Current
- Developed and implemented strategic plans to improve service delivery.
- Coordinated daily operations by collaborating with dispatchers and technicians to streamline workflow.
- Managed budgets and financial reporting, ensuring alignment with operational objectives.
- Oversaw accuracy of invoices and estimates prior to customer distribution.
Fiber Premise Technician
AT&T
Rockwall, United States
01.2024 - Current
- Installed and troubleshot fiber internet services with Gpon and Xpon technology, ensuring reliable connectivity for customers.
- Installed and configured telecommunications equipment for residential and business customers.
- Diagnosed and resolved technical issues with network connectivity and service disruptions.
- Collaborated with project team to prepare instant on services for apartment complexes and MDU, and supported executive technician crew in installs and repairs for AT&T leadership, including VP and area directors.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Service Manager
J&R Manufacturing
Mesquite, Texas
05.2025 - 11.2025
- Managed service operations to enhance customer satisfaction and deliver timely support.
- Provided technical support via phone calls, addressing customer and technician inquiries and managing warranty escalations.
- Coordinated communication between production and service teams to streamline workflows.
- Provided technical support via phone calls from customers/technicians providing technical support and warranty escalations
Technical Support Specialist
Parts Town
Addison, Illinois
10.2024 - 05.2025
- Answered technician phone calls, providing advanced troubleshooting tactics to resolve field problems.
- Documented technical issues in ticketing system, facilitating efficient issue tracking.
- Documented technical issues in the ticketing system for efficient tracking.
- Provided advanced troubleshooting tactics to resolve technical problems for field technicians.
- Reported warranty escalations to manufacturers for effective problem management., and repeat issues with manufacturers.
- Breakdown wiring diagrams and part manuals for technicians in the field.
Field Operations Supervisor
Tak Communications
Paris, United States
02.2023 - 01.2024
- I was in charge of the day to day operations of cable tv installation field technicians.
- Resolved customer escalations and damage claims, conducted monthly safety inspections, and facilitated weekly team meetings to review metrics with operations managers and supervisors for the Texoma area.
- Coached technicians to meet company metric goals, providing direction for improvements in craftsmanship and efficiency.
- Reviewed applications, conducted interviews, vetted, hired, and trained new field technicians for my market.
- Led the team by fostering a culture of excellence and motivation.
- Tak is a contract company to MSO Optimum Cable.
Jr. Technician
ProToCall LLC.
Dallas, United States
09.2018 - 02.2022
- Maintained commercial HVAC and kitchen equipment to ensure optimal performance.
- Executed heating and air conditioning services for various businesses, enhancing customer comfort.
- Coordinated work orders and procured parts and equipment while serving as primary contact for customers.
Level 6 Field Technician
Spectrum
Garland, United States
09.2015 - 02.2018
- Installed digital television, internet, and phone service in customer homes.
- Conducted advanced troubleshooting for multiple repeat trouble calls, ensuring effective resolution of customer issues.
- Educated customers on account services and the operation of installed equipment, while confirming billing and mailing details.
- I also was promoted in this company as a TQA (total quality assurance) technician.
- Monitored the quality of work completed by installing technicians.
- Conducted advanced troubleshooting for multiple repeat trouble calls.
Field Technician
Dish Network
Sunnyvale, United States
05.2013 - 02.2014
- Installed satellite television and internet services in customer homes, ensuring reliable connectivity and customer satisfaction.
- Maintained company vehicle, tools, and tablet for efficient job completion and service delivery.
- Educated customers on account services and the operation of all installed equipment, while confirming billing and mailing details.
- Provided dish smart home service equipment and sales, which helped drive monthly bonuses based on sales figures and customer service feedback.
Education
GED -
Trinity Valley Community College
Terrell, Texas, United StatesHVAC Technician Certification -
Mainstream Engineering Corporation
CATV Certified Technician -
Mainstream Engineering Corporation
Skills
- Fiber and cable technician
- Troubleshooting digital cable signals
- Configuring customer homes
- Quality assurance surveys
- Finding and repairing uncommon issues
- HVAC-R technician
- Reading wiring diagrams
- Operating a voltage meter
- Testing circuits and parts
- Microsoft Word
- Microsoft Excel
- Strong work ethic
- Career development
- Strategic planning
- Service coordination
- Technical troubleshooting
- Project management
- Customer relationship management
- Quality assurance
- Team leadership
- Effective communication
- Problem solving
- Troubleshooting expertise
- Vendor relationships
- Employee development
- Problem resolution
- Operations oversight
- Employee scheduling
- Leadership and team building
- Schedule management
- Performance evaluations
Timeline
General Manager
American Industrial Mechanical
11.2025 - Current
Service Manager
J&R Manufacturing
05.2025 - 11.2025
Technical Support Specialist
Parts Town
10.2024 - 05.2025
Fiber Premise Technician
AT&T
01.2024 - Current
Field Operations Supervisor
Tak Communications
02.2023 - 01.2024
Jr. Technician
ProToCall LLC.
09.2018 - 02.2022
Level 6 Field Technician
Spectrum
09.2015 - 02.2018
Field Technician
Dish Network
05.2013 - 02.2014
GED -
Trinity Valley Community College
HVAC Technician Certification -
Mainstream Engineering Corporation
CATV Certified Technician -
Mainstream Engineering Corporation