Jamail Harris
Katy,USA
Summary
Telecommunications leader with a strong track record in overseeing fiber splicing operations and optimizing field performance. Expertise in resource management, team training, and client relations, contributing to successful project execution and enhanced operational efficiency in complex environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SR Splicing Operations Manager
GAC Enterprise LLC
Houston, Texas
01.2026 - Current
- Managed daily operations to ensure efficient workflow and resource allocation.
- Oversaw inventory management processes to maintain optimal stock levels.
- Led team meetings to communicate updates and align on operational goals.
- Developed training programs for staff to enhance performance and compliance.
- Coordinated logistics and transportation to streamline delivery schedules.
- Monitored safety protocols to ensure a secure working environment for employees.
- Collaborated with departments to resolve operational issues and improve efficiencies.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Regional Fiber Splicing Manager
National OnDemand
Montgomery, USA
01.2025 - 01.2026
- Results-driven telecommunications professional with 10 + years of experience leading fiber splicing operations across multi-state regions.
- Proven track record of managing large-scale fiber optic projects from planning through execution, ensuring compliance with industry standards, safety regulations, and client specifications.
- Skilled in overseeing and training splicing teams, coordinating with engineering and construction departments, and optimizing field operations for maximum efficiency and minimal downtime.
- Adept at budgeting, scheduling, quality control, and maintaining strong relationships with vendors, subcontractors, and clients.
- Committed to delivering high-performance fiber networks on time and within budget.
- Results-driven telecommunications professional with 10 + years of experience leading fiber splicing operations across multi-state regions. Proven track record of managing large-scale fiber optic projects from planning through execution, ensuring compliance with industry standards, safety regulations, and client specifications.
- Key Skills: Team Leadership & Training, Fiber Splicing & Testing (OTDR, Power Meter, etc.), Project & Resource Management, Network Infrastructure Deployment, Safety & Compliance (OSHA, NESC), Vendor & Client Relations, Budgeting & Cost Control, GIS Mapping & Documentation.
Owner/Operator
L.A.T.H. Fiber Connection
Houston, USA
01.2018 - 02.2025
- Responsibilities seeing day to day operations of a team of 10.
- Including getting contracts and completing before deadline.
- Also but not limited to doing payroll and assigning jobs(FFTH, SPS, Emergency/teardowns).
- Knowledge and Ability on how to troubleshoot, test, and repair technical equipment.
- Conduct/aerial fiber splicing and termination as needed.
- Test cable systems to ensure optimal performance and signal quality.
- Understanding of loose tube, ribbon and micro fibers.
- Knowledge of OTRD and power meters and have a clear understanding on how to read these.
Fiber Optics Technician
SFI
Bryan, USA
06.2016 - 01.2018
- Installed fiber optics cable in new and existing conduit to enhance connectivity.
- Performed maintenance on existing cables, conducting OTDR tests and repairing old or malfunctioning cables to ensure optimal performance.
- Installed fiber optics in residential properties to improve internet access.
- Splicing multiple kinds of fiber cables, from 12 count to a 288 count.
Administrative Assistant II
TDCJ
06.2015 - 06.2016
- Receives, compiles, and processes offender time management documentation; performs data entry and data searches; and assists in preparing and assembling information for administrative review and action.
- Organizes, sets up offender records, reviews, updates, and maintains offender records, files, logs, and databases; compiles previous incarceration documentation; and assists in compiling statistical data.
- Responds to inquiries regarding rules, regulations, policies, and procedures; and provides assistance answering telephone calls, routing incoming calls, taking messages, greeting and directing visitors along with several other non specific duties that are asked of me that may not be in my job description but have the capability to accomplish them.
Fiber Optic Technician/Team Leader
SUDDENLINK
12.2013 - 06.2015
- Interacted with customers to resolve technical issues, installed and maintained fiber-optic systems, and located and repaired defects within these systems, enhancing system reliability.
- Planned cable routes and equipment installations while expanding existing structures and solving engineering problems, contributing to project efficiency.
- Assisted network systems and data communications analysts in designing, developing, testing, and debugging computer software programs and networks, supporting project goals.
Administrative Assistant
MCKESSON
10.2010 - 12.2013
- Provide dedicated support to senior leaders, taking personal responsibility to ensure that work is completed in a professional, well-organized, and timely manner.
- Maintain calendar and schedules for VP TMOE, schedule and plan meetings, assess and arrange for meeting needs such as catering, logistics and A/V materials.
- Input and ensure accuracy and completeness of Travel & Entertainment expense reports for Managers in a timely manner.
- Provide other administrative and project management support for learning/training programs or other team projects.
- Manage the collection and archiving of critical team deliverables and online content; ensuring accuracy and visual organization of files.
- Create high-impact and creative presentations and ability to conceptualize and develop high impact Power Point presentations for executive level audiences.
- Prepare special reports which may include spreadsheets with multiple calculations, data from various systems.
Manager
FREEBIRDS
05.2008 - 08.2010
- Delivered exceptional guest services, fostering customer satisfaction and loyalty.
- Coordinated restaurant operations, integrating front-of-house and back-of-house functions.
- Responded to customer complaints promptly, resolving issues to enhance guest experience.
Education
High School -
SEVEN LAKES HIGH SCHOOL
Katy, TXBachelor's degree -
TEXAS A&M
College Station, TXSkills
- Team Leadership & Training
- Fiber Splicing & Testing
- Project & Resource Management
- Network Infrastructure Deployment
- Safety & Compliance
- Vendor & Client Relations
- Budgeting & Cost Control
- GIS Mapping & Documentation
- Route planning
- Attention to detail
- Senior leadership
- Infrastructure construction
- Construction quality assurance
- Customer service
- Interpersonal skills
- Telecommunications data network configuration
- Customer communication
- Financial acumen
- Telecommunications network analyzers
- 48 WPM typing Skills
- Microsoft Project
- Problem-solving
- Administrative support specialist
- Ladder use
- LAN
- Fiber optic splicers
- Quality control
- Fiber splicing
- Telecommunications network troubleshooting
- Computer skills
- Telecommunication
- Telecommunications network inventory management
- Telecommunications outside plant operations
- Cabling
- Implementing telecommunications network infrastructure projects
- Construction project planning
- Construction risk management
- Project management
- Microsoft Excel
- Managing telecommunications infrastructure technician teams
- Communication skills
- DOT regulations
- Team leadership
- Telecommunications network device configuration
- GIS
- Telecommunications lifts
- Mobile telecommunications systems
- Telecommunications project coordinator experience
- Driving
- Microsoft Word
- Telecommunications project coordination
- Construction
- Expanding cellular network coverage areas
- Microsoft Office
- Low voltage
- Project reporting
- Schedule management
- Organizational skills
- Supplier management
- GPS
- Client communication
- Blueprint reading
- Commercial telecommunications systems
- Hand tools
- Supply chain transportation management
- Microsoft Outlook
- Problem solving
- Underground utilities
- Emergency telecommunications network
- Telecommunications network cable installation
- Telecommunications cable pullers
- Working as a telecommunications infrastructure technician
- Mapping using GIS
- GIS software
- Project team coordination
- Project leadership
- Time management
- Professional Phone etiquette
- Database management
Certification
Driver's License
Languages
English
Additional Information - Authorized To Work
US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Fiber Optics Technician
Timeline
SR Splicing Operations Manager
GAC Enterprise LLC
01.2026 - Current
Regional Fiber Splicing Manager
National OnDemand
01.2025 - 01.2026
Owner/Operator
L.A.T.H. Fiber Connection
01.2018 - 02.2025
Fiber Optics Technician
SFI
06.2016 - 01.2018
Administrative Assistant II
TDCJ
06.2015 - 06.2016
Fiber Optic Technician/Team Leader
SUDDENLINK
12.2013 - 06.2015
Administrative Assistant
MCKESSON
10.2010 - 12.2013
Manager
FREEBIRDS
05.2008 - 08.2010
High School -
SEVEN LAKES HIGH SCHOOL
Bachelor's degree -
TEXAS A&M