Randall Benjamin
West Des Moines,IA
Summary
Results-driven mental health technician with 8+ years of experience in data center operations, mental health, and direct supporting leadership roles. Proven record of accomplishment in providing exceptional patient care, leadership, and technical Data center technicians. Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques, and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies. Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic. Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mental Health Technician (MHT) and Psychiatric Aids
Clive Behavioral Health
West Des Moines, IA
06.2024 - Current
- Deliver continuous patient care, supervision, and counseling to individuals across various age groups
- Collaborate with Registered Nurses to ensure quality inpatient care with an emphasis on crisis management
- Facilitate patient stabilization with a compassionate approach to address immediate health concerns
- Provided continuous patient care, supervision, counseling, and helping patients of all ages with their needs and expectations Goals in confine with the policy of Clive’s behavior health
- Worked under the direction of a Registered Nurse (RN) in inpatient beds for adult, child, and adolescent patients
- Focused on crisis management, stabilization, and responding to behavioral issues in every unit as a mental health technician (MHT)
- Getting every patient’s vital signs as needed by the Registered Nurses anytime and developing a plan for community living
- Patient wellbeing and safety
- Patient wellness and dealing with all mental health issues, including anxiety and depression
- Responsibilities for patient crisis management and mental health crisis
- Patient transfers and tracking every 15 minutes or rounding every patient every 15 minutes by knowing their location within the facilities and unit location
- Psychiatric technicians and aides care for people who have mental or emotional conditions or developmental disabilities
- Technicians typically check patients’ conditions and provide therapeutic care; Aides help patients in their daily activities and ensure the safety of the patients and a clean environment
Direct Support Professional (PRN)
Woodward Community Direct Care
Des Moines, IA
07.2023 - Current
- Aid clients with the achievement of personal goals and empower them to thrive in their respective environments
- Encourage individuals to take part actively in community activities and events
- Provide support for people with intelligence disability
- Transport clients for their appointment
- Administer medication when needed
- Help with daily home activities
- Aided clients in achieving personal goals and expanding their capabilities
- Provided support with daily living activities
- Medication management and behavioral support
- Transport clients for shopping and to recreation places
Team Lead Tech
IES Communication
Altoona, IA
10.2016 - 06.2024
- Company Overview: Team Lead Tech at Meta/Facebook
- As a Lead, I manage and handle the designated shift team, ensuring all work requests are progressed to meet or exceed the established SLA time limits
- Appropriate to ensure service levels are achieved
- Assign work requests to technicians from respective queues based on priority levels
- Manage by client directives the delivery of IT physical support services, including but not limited to network infrastructure, including physical and wireless networks, cabling, routers, and switches, server infrastructure, including physical and virtual servers, and related wiring to support the equipment, other IT storage, IT security, systems backup and disaster recovery, and asset management
- Receive, respond, and resolve some Break / Fix (incident) engagements within established time limits
- Escalate promptly if they cannot be resolved within that period
- Provide smart hands problem-solving support upon request
- (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
- Configuration of structured infrastructure cabling systems (Both copper and fiber.)
- Installing cable pathways systems and cable trays with J -hooks racks connection, and use of various types of optics
- RJ45 jack terminates copper cat06/05 testing, labeling, and documenting, cables decommissioning, horizontal, backbone, and other cables
- Dress and route cable into telecommunications closets, modular furniture, and other work areas
- Build out telecommunication and equipment rooms
- Fire-stop various types of cable penetrations
- Test, troubleshoot, and document test results for cabling
- Receive, assess, and complete patching / de-patching requests (both copper and fiber) within established time limits and applicable internal, manufacturing, and industry standards
- Ensure that all records are updated in applicable tools and systems following any changes made
- Resolve data hall IT issues, minimizing risk and communicating issues to customers and management
- Enforce strict adherence to SLAs and change control activities
- Operate a various Permit-to-Work System by Apple and Supplier Quality, Health & Safety procedures
- Provide on-call support and respond to all data center emergencies 24x7, including on-site response and outside of scheduled shifts
- Complete routine quality checks on the team members’ activities, record-keeping, and general
- TEKSYSTEM former worker who has worked eight years in a Data Center environment and has the skills necessary to be a successful addition to the Rapid Response Team
- Has installed Nvidia’s A100 and H100 servers and has extensive experience in server deployment overall
- As a lead Technician, he oversaw network infrastructure, server setups, IT storage, backups, and asset management
- He is highly proficient in managing physical and wireless networks including cabling, routers, and switches
- Expert in configuring and installing structured cabling systems (copper and fiber) including cable pathways, trays, racks, and J-hooks
- Expert in testing, and terminating cabling
- Can patch and detach both copper and fiber cable structures
- Housekeeping and cleaning as we go is part of daily work
- Escort and supervise/monitor the work of third-party engineers and sub-contractors to ensure their needs are met
- Compliance with the site standards when performing maintenance or relevant activities
- Complete other such duties consistent with your role as the company management or data center team may assign you
- Install cable pathways systems (cable trays, cable racks, J-hooks, or D-rings)
- Install, terminate, test, label, and document horizontal, backbone, and other cables
- Dress and route cable into telecommunications closets, modular furniture, and other work areas
- Build out telecommunication and equipment rooms
- Fire-stop various types of cable penetrations
- Test, troubleshoot, and document test results for cabling
- Team Lead Tech at Meta/Facebook
- Able to provide onsite support after business hours as part of on-call schedule
- Able to travel to various sites as needed
Cleaning Services
FBG Cleaning Services
Des Moines, IA
05.2020 - 07.2023
- Maintained cleanliness and hygiene standards by dusting, vacuuming, and mopping designated areas
- Utilized appropriate cleaning techniques and handled equipment efficiently to ensure thorough and timely completion of tasks
Brand Vaughan Lumber Company
Tucker, Georgia
03.2015 - 05.2016
- Company Overview: Specialty Products and Installation Services
- Delivered comprehensive installation services for a range of construction materials, ensuring project specifications and quality standards were consistently met
- Contributed to the manufacturing of floor and roof trusses, maintaining attention to detail and adherence to design accruements
- Specialty Products and Installation Services
Social Worker
Handicap International (HI)
Monrovia, Liberia
01.2014 - 10.2014
- Assisted Ivorian refugees by delivering humanitarian support to improve living conditions for those affected by poverty and conflict
- Engaged with vulnerable groups to facilitate access to essential services and promote community resilience
Aid Worker
International Rescue Committee (IRC)
Monrovia, Liberia
01.2008 - 08.2014
- Addressed issues of discrimination and violence against women and girls in crisis zones, developing strategies to enhance their safety and well-being
- Collaborated with local communities to foster environments that support gender equality and empower female populations
Education
High School Certificate - Public General/Studies
Grand Gedeh Community College
Liberia01.2012
Skills
- Basic Copper Termination Skills
- RJ45
- Cat06/Cat5 cables
- Family support and assistance
- Mental health first aid
- Group therapy facilitation
- Problem-solving
- Mount and Install Racks
- Devices
- Patch Panels
- Fiber Optics
- Hardware
- Install Grounding
- Install LC Connectors
- Install SC Connectors
- Install ST Connectors
- Install FC Connectors
- Install FDDI Connectors
- Install SMA Connectors
- Install MPO/MP Connectors
- Troubleshoot Using an OTDR
- Initiative-Taking
- Positive in Approach
- Professional
- Proven Critical Thinking Skills
- Ability to Effectively Read
- Write
- Give Oral Presentations
- Testing & Troubleshooting MMF & SMF Systems
- Swatch device Installation
- Troubleshooting circuit panel patching
- Proper fiber cable structuring
- Proper copper cable structuring
- Network Devices Installation
- Cabling and Troubleshooting
- Hardware Installation
- Structured Cabling
- Networking
- Daily Documentation
- Hours tracking
- Weekly Schedule planning
- Microsoft Windows Server
- Climbing
- Network security
- Low voltage
- Network monitoring
- Construction
- Network support
- Firewall
- LAN
- Telecommunication
- Maintenance
- Network installation
- Direct support
- Forklift
- IT support
- Intelligence experience
- Medication Administration
- Datacenter experience
- Operating systems
- Fluke Network Fiber Certified Cabling Test Technician
- Fluke Network Copper Certified Cabling Test Technician
- Scissor Lift Operator
- Ethernet
- De-escalation techniques
- Data confidentiality
Certification
- BICSI Installer 2 Optical Fiber
- Fluke Fiber and Fluke Copper
- FLUKE CCTT Training
- Professional Communications
- Professional Speaking
- Project Lead
- Management Aggressive Behavior Training
- CPR Certificate
- Mandatory Reporter for Adult/Child Certificate
Languages
French, Intermediate
Languages
English
Professional
References
References available upon request.
Timeline
Mental Health Technician (MHT) and Psychiatric Aids
Clive Behavioral Health
06.2024 - Current
Direct Support Professional (PRN)
Woodward Community Direct Care
07.2023 - Current
Cleaning Services
FBG Cleaning Services
05.2020 - 07.2023
Team Lead Tech
IES Communication
10.2016 - 06.2024
Brand Vaughan Lumber Company
03.2015 - 05.2016
Social Worker
Handicap International (HI)
01.2014 - 10.2014
Aid Worker
International Rescue Committee (IRC)
01.2008 - 08.2014
High School Certificate - Public General/Studies
Grand Gedeh Community College
Similar Profiles
Bailey DuncanBailey Duncan
Inpatient Psychiatric Nurse at Clive Behavioral HealthInpatient Psychiatric Nurse at Clive Behavioral Health
Misti BaxterMisti Baxter
RN Floor Nurse at Clive Behavioral Health HospitalRN Floor Nurse at Clive Behavioral Health Hospital
Hannah BollingerHannah Bollinger
Discharge Planner at Clive Behavioral HealthDischarge Planner at Clive Behavioral Health