Jennifer Dandridge
Baton Rouge,LA
Summary
Dynamic and reliable professional committed to excellence, bringing a detail-oriented approach and exceptional work ethic to every task. Proven expertise in customer service and communication skills enhances team collaboration and client satisfaction. Advanced office skills contribute to streamlined daily operations and increased productivity, while quick learning ability fosters adaptability in fast-paced environments. Recognized as a 'superuser' of various computer programs and awarded for outstanding talent service, ready to leverage these strengths to add significant value to the organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mental Health Technician (MHT)
Baton Rouge General Healthcare
Baton Rouge, LA
08.2012 - 01.2026
- Assisted clients with ADL'S, delivered crisis intervention and de-escalation techniques to effectively manage patient behavior, conducted regular safety checks to maintain a secure environment, vital signs and accuchecks, clerical duties, maintained filing system digital and paper, answering phone calls and directing them to appropriate recipient, collaborated with healthcare team to ensure comprehensive patient care reporting level of care changes as well as any significant health changes to clinical team, documentation of care provided written and computer based, facilitated group sessions and trained new employees on best practices for monitoring patients and policies and procedures expected to follow.
Associate
Lowe's Home Improvement
Baton Rouge, LA
02.2020 - 12.2021
- Customer service, stocked and restocked, maintained order in department housekeeping, data entry, assisted customer with incoming phone inquiries in department, intercom paging, placing purchase orders in system and setting up deliver, assisted customers with carrying out and loading appliances once purchased.
Clinical Services Representative/Admission coordin
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
01.2006 - 08.2012
- Customer service, greeted customers, clerical duties, computerized documentation, EMR, data entry updating system, preparing reports, spreadsheet documentation, orders per Physicians request for testing on patients, inbound calls routing calls to proper recipients, assisted with the admission of incoming patients, insurance verification, making charts for visits, stocked supplies, handling copying, printing, and scanning documents, other clerical duties per managers request.
Receptionists and Information Clerks
Spherion Staffing
Baton Rouge, LA
06.2010 - 09.2011
- Managed incoming communications and directed inquiries, assisted with patient intake processes insurance verification, organized office supplies, executed clerical duties including filing data entry, and computer based documentation, customer service, other duties.
Call Center Representative (Call Center Rep)
Conversion call center
Baton Rouge, LA
11.2005 - 06.2007
- Answer incoming calls from customers, outbound calls, provide information, resolve customer issues, document interactions, transfer or escalate calls when needed, sales quotas, CRM system, other clerical duties per management request.
Security/ Front gate checker
Adecco/Coca Cola
New Orleans, LA
08.2004 - 08.2005
- Managed checking the drives into the plant, verified the quantities of product against the reports, maintained secure safe environment, used Excel program to complete end of day reports of product in and out of the plant, answered multi lined telephone, faxed and dispatched orders, customer service of visiting merchants into the plant, managed the flow of trucks into plant documenting security tags placed on outgoing loads and location of delivery, other duties as requested per manager.
Mental Health Technician (MHT)
Touro Hospital
New Orleans, LA
01.2000 - 08.2005
- Patient care, ADL's, measuring v/s, group activities, monitoring of patient for possible behavior episodes, assisted with documentation of patient outcomes to treatment plan, direct patient care.
Receptionist/ Administrative Assistant
Interim Healthcare San Jose, Llc
Mandeville, LA
01.2000 - 03.2002
- Handled documentation, filing and retrieval for records management, answered phone calls and responded to emails, relay of messages between staff, assisted with billing, coding, followed up with Medical Doctors orders of care, prepared reports and maintained office documentation, stocked and ordered supplies.
Group Home Worker
Magnolia School
New Orleans, LA
03.1999 - 12.2001
- Direct care worker assisting special needs clients with life skills, monitoring for safety, accompanying to work sites and activities, assisting with meals and hygiene, documentation of care given and response to any significant events that occurred for each individual client under my care.
Education
Vocational School Certificate - Medical Assistance
Bryman College
LAVocational School Certificate - Nursing Assistance
Sidney Collier
LAHigh School Diploma - General High School Curriculum
Alfred Lawless
New Orleans, LANo Degree - Psychology
Southern University
LA12.2028
Skills
- Client support
- Effective time management
- Administrative support role
- Consistent professional conduct
- Experienced in computer software
- Healthcare software proficiency
- Patient intake coordination
- Proficient in managing multiple tasks
- Self-directed work
- Prioritizing workload efficiently
- Call center operations
- Proficient in conflict management
- Motivated self-initiator
- Insurance eligibility verification
- Clinical terminology expertise
- Medical insurance knowledge
- Calmly navigating high-pressure situations
- Skilled in organizational management
- Process documentation
- Administrative support tasks
- Skilled in software usage
- Skilled in Microsoft Office tools
- Advanced Excel skills
- Data entry proficiency
- Proficient in verbal and written communication
- Problem-solving abilities
- Effectively manage problem resolution
- Effective communication skills
- Mental health technician
- Vital signs evaluation and documentation
- Patient data management
- CPR certification holder
- Organizational filing
- Patient care assistance
- Rapid learner
- Medical billing proficiency
- Cash management
- Appointment coordination
- Electronic medical records management
- Office administration support
- Efficient data entry
- Strong attention to detail
- Sales professional
- Patient care management
- Assessment of vital signs
- Client service associate
- Customer communication
- De-escalation techniques
- Behavior observation
- Patient safety management
- Substance abuse awareness
- Empathy development
- Clinical documentation
- Self-care promotion
- Anxiety management
- Intake assessment
- Employee training
- Group therapy
- Progress documentation
Certification
- CPR certified
- Vocational School Certificate
- Driver's License
- Medical Assistance
- 11/1996
- Bryman College
Timeline
Associate
Lowe's Home Improvement
02.2020 - 12.2021
Mental Health Technician (MHT)
Baton Rouge General Healthcare
08.2012 - 01.2026
Receptionists and Information Clerks
Spherion Staffing
06.2010 - 09.2011
Clinical Services Representative/Admission coordin
Our Lady of the Lake Regional Medical Center
01.2006 - 08.2012
Call Center Representative (Call Center Rep)
Conversion call center
11.2005 - 06.2007
Security/ Front gate checker
Adecco/Coca Cola
08.2004 - 08.2005
Mental Health Technician (MHT)
Touro Hospital
01.2000 - 08.2005
Receptionist/ Administrative Assistant
Interim Healthcare San Jose, Llc
01.2000 - 03.2002
Group Home Worker
Magnolia School
03.1999 - 12.2001
Vocational School Certificate - Nursing Assistance
Sidney Collier
Vocational School Certificate - Medical Assistance
Bryman College
High School Diploma - General High School Curriculum
Alfred Lawless
No Degree - Psychology
Southern University
Honors & Activities
Mental Health Tech of the quarter multiple times
Additional Information
None Specified