Waylan Jackson
Fort Worth
Summary
Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician (MHT)
Shannon Health
01.2025 - Current
- Provide compassionate, trauma-informed care to patients in a structured behavioral health setting, with an emphasis on de-escalation and emotional regulation techniques
- Collaborate closely with interdisciplinary teams (nurses, therapists, psychiatrists) to implement individualized treatment plans and behavioral interventions.
- Observe, track, and document patient behaviors, including signs of distress, developmental milestones, and therapeutic progress.
- Maintain a safe, engaging, and supportive environment, promoting social, emotional, and cognitive development.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Tire Technician
Reece Albert Inc
07.2024 - 01.2025
- Inspected and assessed tire conditions to ensure safety and performance standards.
- Mounted, balanced, and repaired tires efficiently using specialized equipment.
- Collaborated with service team to diagnose vehicle issues related to tires and suspension systems.
Customer Service Representative
Penske Truck Leasing
07.2023 - 07.2024
- Conducted thorough interior and exterior cleaning of vehicles, ensuring high standards of presentation.
- Utilized advanced detailing tools and products to enhance vehicle aesthetics and protection.
- Implemented efficient workflows for detailing processes, reducing time while maintaining quality.
- Developed customer relationships through attentive service and addressing specific detailing needs.
Customer Service Representative
Summit Racing Equipment
10.2022 - 07.2023
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Assisted in maintaining accurate records of customer interactions and transactions.
- Trained new staff on best practices for customer engagement and support tools.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier/Customer Service/Cook
Rosa's Cafe
05.2019 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in training new cashiers on register operations and customer service protocols.
- Monitored stock levels and restocked supplies to maintain service continuity.
- Ensured compliance with health and safety regulations during food handling
- Provided efficient service during peak hours, reducing wait times for customers
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Central High School
San Angelo, TX05.2022
Skills
- De-escalation techniques
- Crisis intervention
- Behavior observation
- Suicide prevention
- Clinical documentation
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
Certification
- SAFE level III certification
- Verbal De-escalation Trained
- BLS certification
- Forklift Certification
Languages
English - Fluent
Timeline
Mental Health Technician (MHT)
Shannon Health
01.2025 - Current
Tire Technician
Reece Albert Inc
07.2024 - 01.2025
Customer Service Representative
Penske Truck Leasing
07.2023 - 07.2024
Customer Service Representative
Summit Racing Equipment
10.2022 - 07.2023
Cashier/Customer Service/Cook
Rosa's Cafe
05.2019 - 10.2022
High School Diploma -
Central High School
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