Mental Health Technician (MHT)
Marcy Laurie Clavensa Francois
FLBHC
Miami,FL
3
Languages
1
Certification
4
years of professional experience
Mental Health Technician supporting patients in clinical care settings with calm, attentive observation and recording 20+ behavioral observations per shift during routine care. Brings fluency in English, French, and Creole to support clear communication with diverse patients and teams. Blends behavioral health support with service skills developed in patient-facing roles.
Work History
Mental Health Technician (MHT)
1 Year 4 Months- Monitor 10-20 patients daily for changes in behavior and safety concerns.
- Provide behavioral support to patients during routine care and supervised activities.
- Use therapeutic communication to build rapport and de-escalate tense situations calmly.
- Support patient safety monitoring, confidentiality compliance, and infection control protocols throughout the shift.
mental health tech
5 Months- Monitored 10 patients daily for changes in mood, behavior, and immediate safety concerns.
- Supported patients during periods of distress with calm, respectful communication and steady supervision.
- Communicated patient needs to nurses and care teams to maintain continuity of behavioral support.
- Maintained a calm, reliable presence while following unit routines and patient safety expectations.
cashier and customer service
6 Months- Used multilingual communication to explain instructions clearly and reduce misunderstandings with diverse clients.
- Documented patient observations accurately and communicated changes promptly to the care team.
- Maintained patient safety monitoring, infection control protocols, incident reporting, and confidentiality compliance in daily care.
cashier and bilingual
8 Months- Documented care notes and incident details while following confidentiality compliance standards.
- Used therapeutic communication to calm tense situations and support respectful interactions.
- Supported patient safety monitoring and infection control routines during daily care tasks.
Education
GED
Behavior tech
High School Diploma
High School Diploma
Skills
Patient observation
Behavioral support
Crisis de-escalation
Therapeutic communication
Multilingual communication
Mental health documentation
Patient safety monitoring
Infection control protocols
Incident reporting
Confidentiality compliance
Certification
Baccalaureate
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Full Professional
Timeline
Mental Health Technician (MHT)
FLBHC
03.2024 - 07.2025Read More
mental health tech
Hospital Immaculee Conception Port-de-paix
01.2023 - 06.2023Read More
cashier and customer service
Madame Alice Uniform Plus
06.2022 - 12.2022Read More
cashier and bilingual
Mary Supermarket
10.2021 - 06.2022Read More
Hairstyles
GED
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College Mixte Lesly Docteur
High School Diploma
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