Abel Guerra

I pride myself on my values as a professional, integrity, transparency, respect, and the ability to work independently by self-motivation with a strong desire to accelerate my career. I’m a leader with a great attitude, high energy, great personality, professional in appearance, excellent verbal and written communication skills.

• Luxury Vehicle Sales, Barrett Auto Gallery in San Juan TX., 05/01/22, current, Responsible for coordinating all incoming requests made via telephone or online, social media, revenue radar, or searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact, Take the customer from the beginning of the sales process all the way to closing, Answering incoming phone calls and online enquiries, Responsible for consistently and profitably and met new vehicle sales quotas through expert management and leadership of the sales team, Establish a positive relationship with customers, Logging customer details and comments in our CRM, Scheduling appointments and following up with any 'no show' customers, Maintaining thorough, up-to-date knowledge of our product, Took all my tests to complete the Certified Sales process before the deadline to stay under compliance, Greeting and assisting walk-in customers, and treating clientele with respect, Enhance customer satisfaction during the entire purchase experience, Adhering to all company policies and procedures, Maintaining contact with customers after the sale to ensure they are happy with our service, Ensuring potential customers are aware of any promotions, Good written and verbal communication skills, Proficient in organizational skills with a high level of attention to detail, Maintain CSI, Sales, gross profits, and following up to assure customer satisfaction, Deliver vehicle to their satisfaction and our level of high standards, Working knowledge of Microsoft Office software and the internet software, CRM, E-Leads. Worked as the liaison between Sales Management and the seller to make appointments, appraisals, and purchase of their vehicles, Completed required documents accurately, and complied with State regulations, Manage the data for prospective clients and log/document all communication
• Senior Sales Consultant, Mercedes Benz of San Antonio, 09/01/20, 04/01/22
• Senior Sales Consultant, Mercedes Benz of Boerne, 07/01/17, 01/01/20
• Sales Consultant, Creveling Dodge, 04/01/80, 12/01/90

• General Sales Manager, Barrett Jaguar-Maserati, 05/01/15, 05/01/16, Jaguar, Maserati, Pre-Owned Sales, and the Finance Department profitably, Trained the sales team on sales methodologies that support established sales targets, Establish sales quotas for each sales representative and feedback in to manage overall sales goals, Authorize purchase, trade-values, and sales agreements, contracts, etc., Meet monthly forecasts for sales and gross and met objectives, Appraise all incoming used vehicles, Awarded Pride of Jaguar 2016 as a group, Customer Service Index was over 96% Avg., Sales in Maserati increased in 2016 vs 2015, Sales in Jaguar increased in 2016 vs 2015, Jaguar Certification 2016
• Pre-Owned Sales Manager, Ed Hicks Mercedes-Benz, 01/01/14, 05/01/15, Desk and backup Finance submitting applications, re-hashing deals, and contracting, ADP / CDK Dealer Services and several Auto software, Inventory control, locate cars, desking-deals and take T.O’s, Purchasing vehicles, Wholesale Cars, and appraised all Vehicles, Define long and short-term objectives; oversee and control daily operations, We hit our objective in sales and CSI every month, Evaluating overall individual performance, advising how to resolve situations, and implement, Proactive sales training processes and policy implementation, Establish departmental goals with management and sales team to reach our quota, Providing an environment of mutual trust, respect, and demands the highest ethical standards, Mercedes-Benz Certification, Mercedes-Benz Leadership Academy Achievement, Mercedes-Benz Brand Immersion Experience, Hands-on Manager on the Internet and BDC department
• General Manager, Barrett Auto Gallery in Exotics, 01/01/10, 01/01/14
• General Manager, Jaguar Volvo Land Rover Rio Grande Valley, 01/01/08, 01/01/10
• General Manager, Mercedes-Benz of Harlingen, 02/01/07, 12/01/07
• General Sales Manager, Barrett Jaguar Volvo Land Rover, 12/01/01, 12/01/07
• General Manager, Bert Ogden Mazda Kia, 01/01/00, 12/01/01
• General Sales Manager, Oasis Motor Company, 01/01/96, 12/01/99
• Sales Manager, Autohaus BMW Porsche, 01/01/95, 01/01/96
• Assistant Sales Manager, Creveling Dodge, 01/01/92, 12/01/94