Debra L. Roberts
Houston
Summary
Dynamic Vehicle Sales Consultant with strong negotiation skills and product knowledge. Proven ability to build relationships and enhance customer experiences, driving satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Vehicle Sales Consultant
Group 1 Automotive
Houston, Texas
08.2013 - Current
- Fostered relationships with clients to understand vehicle preferences and needs.
- Guided customers through financing options to enhance purchase decisions.
- Demonstrated product features and benefits to improve customer knowledge and satisfaction.
- Collaborated with team members to optimize sales strategies and achieve goals.
Vehicle Sales Consultant
Classic Chevrolet - Sugar Land
Sugar Land, TX
05.2011 - 06.2013
- Developed strong relationships with customers for repeat business and referrals.
- Negotiated trade-in values fairly while maintaining profitability for the dealership.
- Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
- Maximized showroom appeal by organizing vehicle displays according to manufacturer guidelines and current promotions.
- Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
- Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
- Participated in ongoing training opportunities to continuously improve sales techniques and product knowledge.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
- Generated new leads by actively participating in community events and networking opportunities.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Supported dealership growth by contributing to a positive workplace culture that fostered teamwork and collaboration among staff members.
- Resolved customer complaints promptly, fostering trust and loyalty among clientele.
Vehicle Sales Consultant
Allen Samuels Chevrolet
Houston, Texas
11.2007 - 05.2011
- Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
- Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
- Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
- Delivered an exceptional buying experience from initial contact through post-purchase support, resulting in high customer satisfaction ratings.
- Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Education
High School Diploma -
Southwest High School
Fort Worth, TXNo Degree - Vehicle Sales & Specifications
General Motors Certifications
Houston, TXSkills
- Test drive facilitation
- Strong negotiation skills
- Sales presentations
- Product knowledge expertise
- Client follow-up
- Vehicle demonstration
- Customer service
- Friendly and enthusiastic
- Team collaboration
- Verbal and written communication
- Vehicle preparation
- Test drives
Timeline
Vehicle Sales Consultant
Group 1 Automotive
08.2013 - Current
Vehicle Sales Consultant
Classic Chevrolet - Sugar Land
05.2011 - 06.2013
Vehicle Sales Consultant
Allen Samuels Chevrolet
11.2007 - 05.2011
High School Diploma -
Southwest High School
No Degree - Vehicle Sales & Specifications
General Motors Certifications