Abel Iyasele
Brooklyn
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
DHL
New York
08.2019 - 08.2020
- Maintained updates and created databases information.
- Coded, compiled, and filed correspondences, records, documents, and reports.
- Scheduled resources such as people, meetings, appointments, rooms, and equipment.
- Sorted and distributed mail and packages to appropriate departments.
- Placed prices or descriptive signs on backdrops, fixtures, and merchandise.
- Changed and rotated window displays, or signage to reflect changes in inventory.
- Consulted with sales staff to determine the type of merchandise to be featured and displayed.
Stockroom Member
Target Corporation
Stamford
06.2017 - 09.2017
- Traveled daily from Brooklyn to Connecticut.
- Received and counted stock items and recorded data Manually or using personal data Assistants PDA.
- Verified inventory computations by comparing them to physical counts stock, and investigating discrepancies and adjust errors.
- Provided assistance or directions to other stockroom.
Business Aviation consultant
Aero Contractors
02.2016 - 05.2017
- Contract flight Attendant for aircraft's charters management companies.
- Ensured a cabin safe environment, while providing a fine dining experience.
- Surveillance of air traffic control.
Package Handler Supervisor
United Parcel Services
Mapeth
10.2017 - 03.2017
- Ensured packages reaches the intended destination.
- Observed all employees to confirm the proper use of package handling.
- Responsible for 12 employees daily at the minimum.
- Worked on a deadline to meet the customers early morning package guarantee.
Business management consultant
Nigerian Postal Service (NIPOST)
02.2015 - 01.2016
- Received calls from customers and resolved complains in a timely and organised manner.
- Provided professional and timely response to customer inquiries on shipment status.
- Book pick-up calls using the automated dispatch system known as CSV.
- Provide rates for both quoted and tariff customers using CSV.
- Probe for sales lead and record all relevant lead information for the sales team to follow up.
- Gather the appropriate information required for the customer service team to ensure the timely completion of traces for each tracing inquiry.
- Provided weekly reports on complaints resolved.
- Drafted reports on the needs of customers after every call.
Lead VOIP and Security Engineer
Nigerian Telecommunications Limited (NITEL)
Nigeria
02.2010 - 01.2015
- Conducted pre-sales technical training for engineers.
- Led project development, tracking expenses, providing technical solutions, maintaining LAN networks, and proxy servers, troubleshooting network issues and hardware configuration.
- Analyzed network performance.
- Configured equipment and peripherals: EPBX devices, Avaya manageable switches, IO servers for Epbx based calling.
- Administered VPN tunneling, and security over VOIP.
- Trained DRDO engineers regarding networking and integration of VOIP devices using BRI-VOIP and boosted 7% sales in that sector.
- Planned and implemented project like VOIP network for branch to branch communication in different regions.
- Completed and commissioned radio and antenna installation with a team of four, reducing time to 2 weeks from 4; saved cost 38% in the Eastern region.
- Received a letter of appreciation for excellence and Most Valuable Player Award.
Lead IP and Security Engineer
Cohenables Technologies
Nigeria
10.2009 - 01.2010
- Installed gateway and integrated with third party server Asterisk for various customers.
- Trained and integrated Avaya, CISCO and Matrix Communication devices for different clients.
- Received a letter of appreciation for excellence.
- Planned and implemented project like VOIP network for branch to branch communication in banks with a team of six.
Intern
Monalec Technologies Limited
Lagos
06.2007 - 02.2009
- Led a team of 7 engineers as a team lead, planned and scheduled; 97% attendance of overall team got bonus of 8/10 points in punctuality of team.
- Completed projects with 97% success rate in projects in the given time.
- Promoted the prototypes realized 12% profit in 1.5 years of internship.
Field Service Supervisor
Dr Pepper
Queens
06.2021
- Responsible for all export shipments leaving on the Dr Pepper leaving the trucks make the connection to their respective destinations.
- Keeping ramp area clean and set up for daily inbound and outbound trucks.
- Working on a time sensitive deadline to meet customer expectations for shipment to be delivered.
- Supervised up to 15 agents, responsible for hiring and developing new agents through cross training and working experience as well as further development currently agents to more complex work assignments.
- Assigned work tasks to staff and reviewing work performance with agents.
Dispatcher Supervisor
ABM Industries
JFK
- Attracted potential customers by answering billing and commercial service questions and providing accurate information about future services.
- Strived to finalize sales and offer solutions to customers.
- Opened and maintained customer accounts by recording or updating account information.
- Maintained financial accounts by processing customer adjustments, payments, and invoicing.
- Tracked containers and record keeping.
- Contributed to team effort by completing administrative tasks as assigned.
Data Entry Clerk
DocGo Mobile Clinic
NJ
- Monitored and organized the waiting room.
- Assisting patients with check ins or check out.
- Data entry of patient's information and history.
- Answering the telephone professionally to assist patients.
- Responsible for registering patients on arrival.
Supervisor
Rite Aid
- Responsible for completing basic operations and management skills training.
- Assisting in building customer loyalty through exceptional services shift.
- Ensuring that store operations run smoothly when there is no manager onsite.
- Responsible for ensuring the completion of all opening and closing procedures.
Supervisor
UBS Arena
- Planned schedule for the week.
- Assigned daily activities to team members.
- Supervised daily activities of the tournament.
Supervisor
US Open New York
- Supervised daily activities of the tournament.
- Assigned daily activities to team members.
- Planned schedule for the week.
Education
Bachelor of Science -
University of Benin
Benin City, Edo State, Nigeria01-2009
Skills
- MATLAB
- LT Spice
- P-Spice
- VM-Ware
- MS Office
- Tom Planner
- IP-Office
- VM Server
- PBX
- Asterix
- Avaya
- MS-DOS
- Windows
- Ethical Hacking
- Telnet
Timeline
Field Service Supervisor
Dr Pepper
06.2021
Administrative Assistant
DHL
08.2019 - 08.2020
Package Handler Supervisor
United Parcel Services
10.2017 - 03.2017
Stockroom Member
Target Corporation
06.2017 - 09.2017
Business Aviation consultant
Aero Contractors
02.2016 - 05.2017
Business management consultant
Nigerian Postal Service (NIPOST)
02.2015 - 01.2016
Lead VOIP and Security Engineer
Nigerian Telecommunications Limited (NITEL)
02.2010 - 01.2015
Lead IP and Security Engineer
Cohenables Technologies
10.2009 - 01.2010
Intern
Monalec Technologies Limited
06.2007 - 02.2009
Dispatcher Supervisor
ABM Industries
Data Entry Clerk
DocGo Mobile Clinic
Supervisor
Rite Aid
Supervisor
UBS Arena
Supervisor
US Open New York
Bachelor of Science -
University of Benin