Producing Music and creating content for artists
ABEL J. PARTIDA
San Jose,CA
Summary
Proactive and goal-oriented IT Support Specialist with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
IT Support Specialist and Project Lead
Lucile Packard Children's Hospital Stanford
01.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Lead multiple projects in getting the new units ready for staff and patients
- Partnered with project team members to identify and quickly address problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Reported regularly to managers on project progress, and technical problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
IT Specialist / Microsoft Windows Specialist
Bristlecone Inc
12.2020 - 06.2023
- Imaged, repaired and upgraded Lenovo /Microsoft Surface Windows 10/11 laptops
- Processed on-boarding and off-boarding procedures
- Managed Inventory in Asset Management tool
- Worked with Vendors and assisted in setting up circuits and helped internal Infrastructure team to configure and test
- Managed users O365 accounts in Microsoft 365 admin center
- Assisted with setting up conference calls for Executives
- Assisted in North America Domain Migration
- Re cabled whole Server room
IT Support Analysts II
Randstad USA Staffing
11.2019 - 02.2020
- Installed and upgraded work station PC’s for employees thru SCCM and iPads thru Microsoft Intune
- Investigated network issues in Cisco Meraki and resolved customer complaints to foster satisfaction.
- Responded to daily support requests from end users by phone, walk ups or Skype messages and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in Jira for future troubleshooting references
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.
IT Technician I/II/ III
Imerys
03.2006 - 11.2019
- Provided level 3 local and remote Win 7/10 desktop/laptop support in multiple sites in North America and Mexico
- Led network upgrade project at multiple sites
- Trained and evaluated IT temps
- Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
- Responsible for assisting our Network team with monitoring HP ProLiant and Dell Servers
- Supervised and led Phone system upgrade project
- Led PC refresh project
- Analyzed existing computer systems which included servers and network equipment and made recommendations for improvements.
- Worked with Active Directory to create user network profiles, reset passwords, unlock accounts, etc.
- Led Conference room upgrade project
- Worked with IT Manager to update Disaster Recovery Plan
Education
Bachelors of Science - Information Security Systems
ITT Technical Institute
Oxnard, CA09.2007
Associates of Science - Computer Network Systems
ITT Technical Institute
Oxnard, CA09.2004
Skills
- Zebra timeless printers, Zebra beaker printers, Zebra armband printers,
- Honeywell PM45 printers, Intermec printers
- Win 10, Win 11, Apple IOS
- SCCM
- JAMF
- Service Now
- Desktop support
- HP network printers,
- Vendor support with Projects
- Ability to lead projects
- Decision-making
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
IT Support Specialist and Project Lead
Lucile Packard Children's Hospital Stanford
01.2024 - Current
IT Specialist / Microsoft Windows Specialist
Bristlecone Inc
12.2020 - 06.2023
IT Support Analysts II
Randstad USA Staffing
11.2019 - 02.2020
IT Technician I/II/ III
Imerys
03.2006 - 11.2019
Associates of Science - Computer Network Systems
ITT Technical Institute
Bachelors of Science - Information Security Systems
ITT Technical Institute
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