Abel Medeles
El Cajon,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Home Depot
Santee, CA
01.2021 - 09.2023
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Increased team productivity by providing ongoing training and support to customer service representatives
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans
Shipping and Receiving Supervisor
Home Depot
01.2018 - 01.2021
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within Home Depot.
- Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
- Fostered positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within shipping and receiving team.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
Purchasing Agent
Hydroscape Inc- Waterscaping, Landscaping & Hardscaping
11.2006 - 11.2015
- Maintained compliance with industry regulations and company policies throughout procurement activities.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
- Contributed to positive work environment through collaboration, professional development, and open communication among team members.
- Reduced lead times by implementing strategic inventory management practices.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Maintained complete documentation and records of all purchasing activities.
Education
Associate of Applied Science - Occupational Health And Industrial Hygiene
Grossmont College
El Cajon, CA06.2019
Skills
- Project Management
- Handling Escalations
- Training programs
- Loss Prevention
- Complaint resolution
- Talent Development
Timeline
Customer Service Manager
Home Depot
01.2021 - 09.2023
Shipping and Receiving Supervisor
Home Depot
01.2018 - 01.2021
Purchasing Agent
Hydroscape Inc- Waterscaping, Landscaping & Hardscaping
11.2006 - 11.2015
Associate of Applied Science - Occupational Health And Industrial Hygiene
Grossmont College