ABEL MONZÓN
Homestead
Summary
Dynamic Senior SmartHands Datacenter IV Engineer with extensive experience at iM Critical, excelling in system-level support and hardware diagnostics. Proven ability in network troubleshooting and effective communication, ensuring rapid service restoration and strict SLA compliance. Adept at managing complex IT infrastructures and delivering exceptional customer support.
Overview
11
11
years of professional experience
Work History
Senior SmartHands Datacenter IV / System Engineer
iM Critical
Miami
04.2025 - Current
- Provide system-level support for customer and internal environments, including Windows Server, Linux systems, and end-user workstations (Windows & macOS).
- Act as on-site hands and eyes for remote engineering teams, executing OS-level troubleshooting, hardware diagnostics, and recovery procedures.
- Deliver senior smart-hands services: rack & stack, power provisioning, PDUs, labeling, cabinet turn-ups, and structured cabling.
- Provision and test customer circuits from MMR to cabinet, performing end-to-end fiber validation and light-level testing.
- Troubleshoot server, storage, and network hardware, coordinating with carriers, ISPs, and customer engineers to restore services quickly.
- Support out-of-band (OOB) access, console sessions, OS reinstalls, RAID verification, and firmware updates.
- Perform site walks, power audits, and inventory management, maintaining accurate documentation and diagrams.
- Provide end-user support for workstation issues, including macOS troubleshooting, imaging, software configuration, and hardware replacement.
- Maintain strict SLA compliance, change-management standards, and detailed ticket documentation.
Senior Datacenter Technician III
HiVelocity Inc.
Miami
04.2023 - 04.2025
- Performed preventive inspections of HVAC, generators, MMRs, and datacenter floor infrastructure.
- Monitored and maintained servers, network devices, and customer platforms, implementing proactive monitoring.
- Provided multi-OS IT support (Windows, Linux, macOS) for staff and customers.
- Provisioned network resources for new customers, including routers, switches, and IP allocations.
- Executed hardware diagnostics, component replacements, and collaborated with engineering on security and efficiency initiatives.
- Installed and configured customer equipment per detailed deployment plans.
- Managed fiber terminations and resolved circuit issues in coordination with networking teams.
Datacenter Smart Hands Engineer
QuadraNet Inc.
Miami
07.2017 - 04.2023
- Racked, stacked, and cabled customer equipment following Visio diagrams and MOPs.
- Installed and tested fiber, copper, and coax cross-connects.
- Troubleshot switched and multiplexed circuits; coordinated with network engineers.
- Built, upgraded, and repaired servers; handled RAID, OS installs, and hardware swaps.
- Responded to after-hours emergencies and supported high-priority customer incidents.
Routing Manager / NOC Tier 2 Engineer
Opextel LLC
Miami
08.2015 - 04.2017
- Resolved escalated NOC incidents and coordinated troubleshooting with carriers.
- Installed and managed Cisco routers and switches (VLANs, ACLs, QoS, VPN, SNMP).
- Monitored infrastructure using SNMP on Linux (CentOS) and Windows Server platforms.
Education
GED Equivalent -
Manuel Sanguily High School
CubaSkills
- Cisco CCNA
- Windows Server administration
- Linux system management
- Hardware diagnostics
- Network troubleshooting
- OS installations
- Data center operations
- Circuit provisioning
- Customer support
- Documentation practices
- Problem solving
- Attention to detail
- Change management
- Effective communication
- Team collaboration
- Cloud services
- Configuration management
- Technical support
- Help desk software
- IT infrastructure
- Virtualization
- Troubleshooting
- Documentation and reporting
- Switches and routers
- Incident management
- Third-party integration
- Network administration
- System administration
- Windows 11
- Linux: Red Hat
- CentOS
- Ubuntu
- Debian
- Fedora
- macOS (end-user and enterprise support)
- VMware ESX / ESXi
- Active Directory
- GPOs
- DHCP
- DNS
- Microsoft 365 / Office
- IIS
- Apache
- MySQL
- PHP
- Microsoft Exchange
- Sendmail
- VPN
- SSH
- RDP
- Monitoring tools
- Firewall configuration
- Asterisk
- FreeSwitch
- TCP/IP
- LAN/WAN
- VLANs
- VoIP
- SNMP
- OSPF
- QoS
- IPX/SPX
- Novell
- Servers & Workstations: HP
- Dell
- SuperMicro
- ASRock
- Apple macOS systems
- Cisco routers & Catalyst switches
- Avaya / Cisco IP Phones
- Cisco SPA FXS/FXO
- VoIP SIM Gateways
Core Technical Skills
Cisco CCNA, Windows Server (2003–2022), Windows 95–11, Linux: Red Hat, CentOS, Ubuntu, Debian, Fedora, macOS (end-user and enterprise support), VMware ESX / ESXi, Active Directory, GPOs, DHCP, DNS, Microsoft 365 / Office, IIS, Apache, MySQL, PHP, Microsoft Exchange, Sendmail, VPN, SSH, RDP, Monitoring tools, firewall configuration, Asterisk, FreeSwitch, TCP/IP, LAN/WAN, VLANs, VoIP, SNMP, OSPF, QoS, IPX/SPX, Novell, Servers & Workstations: HP, Dell, SuperMicro, ASRock, Apple macOS systems, Cisco routers & Catalyst switches, Avaya / Cisco IP Phones, Cisco SPA FXS/FXO, VoIP SIM Gateways
Timeline
Senior SmartHands Datacenter IV / System Engineer
iM Critical
04.2025 - Current
Senior Datacenter Technician III
HiVelocity Inc.
04.2023 - 04.2025
Datacenter Smart Hands Engineer
QuadraNet Inc.
07.2017 - 04.2023
Routing Manager / NOC Tier 2 Engineer
Opextel LLC
08.2015 - 04.2017
GED Equivalent -
Manuel Sanguily High School