Abel NGUETSOP
Silver Spring,MD
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
Work History
IT Onsite Engineer
Xpertech LLc
01.2023 - Current
- Evaluated and analyzed new technologies and products to improve service availability, reduce cost and implement recommendations.
- Recommended and implemented network standards to support enterprise network infrastructure.
- Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
- Applied diagnostic utilities and best practice methodology to aid in troubleshooting.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Technical Support Specialist
360 TECH HUB Inc
09.2022 - 12.2022
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, LAN, WAN, VPN, VoIP, and firewall.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Project Engineer
ITS Congo
05.2020 - 09.2022
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified technical risks within managed projects.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Determined and scheduled priorities as required to progress engineering work.
- Recommended process improvements to reduce unnecessary waste.
- Provided technical direction of system development methodologies to improve technical performance.
- Trained junior engineers in workstation design and material handling.
- Monitored and tracked project progress to support timely completion.
- Established and enforced project timelines and deadlines.
- Managed various IT projects to meet deadlines and customer requirements.
IT System Administrator & Network
ITS Congo
04.2018 - 05.2020
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
IT Technician
ITS Congo
03.2016 - 04.2018
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
ERP Specialist
ITS Congo
02.2013 - 03.2016
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Coordinated data conversion with internal and customer resources.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Bachelor of Science - IT Engineering
Institut Universitaire Des Technoligies Fotso Vict
Bandjou, Cameroon08.2011
Associate of Science - Business Information Systems.
Institut Universitaire Des Technoligies Fotso Vict
Bandjoun, Cameroun08.2009
High School Diploma -
College Polyvalent Billingue Martin Lutter King
Bafoussam, Cameroon06.2007
Skills
- Hardware: Servers, Routers, Switches, Firewalls, Printers, Scanners, Laptops, Desktops, Mobile Devices
- Software: Windows, Linux, Mac OS, Microsoft Office, Active Directory, VMware, Veeam Backup & Replication, SQL Server, PowerShell, Hyper-V, Zabix
- Network: LAN, WAN, VPN, Wi-Fi, VoIP, TCP/IP, DNS, DHCP, FTP
- Tools: Ping,Traceroute, Ipconfig, Nslookup, Wireshark, Advanced IP Scanner
- Communication: Verbal, Written,
- Problem-Solving: Troubleshooting, Analysis, Resolution
Timeline
IT Onsite Engineer
Xpertech LLc
01.2023 - Current
IT Technical Support Specialist
360 TECH HUB Inc
09.2022 - 12.2022
IT Project Engineer
ITS Congo
05.2020 - 09.2022
IT System Administrator & Network
ITS Congo
04.2018 - 05.2020
IT Technician
ITS Congo
03.2016 - 04.2018
ERP Specialist
ITS Congo
02.2013 - 03.2016
Bachelor of Science - IT Engineering
Institut Universitaire Des Technoligies Fotso Vict
Associate of Science - Business Information Systems.
Institut Universitaire Des Technoligies Fotso Vict
High School Diploma -
College Polyvalent Billingue Martin Lutter King