Abel Ponce
Dinuba,CA
Summary
Motivated professional with strong work ethic and adaptability, excelling in interpersonal communication and independent work. Delivered exceptional customer service through effective multitasking and time management, ensuring positive and memorable experiences for customers.
Overview
13
13
years of professional experience
Work History
SEASONAL TEAM LEAD
Walmart
Sanger, CA
05.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs promptly to deliver effective solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Proposed innovative ideas that improved team collaboration and results.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed daily operational tasks with accuracy to maintain service quality.
- Partnered with cross-functional teams to fulfill project objectives.
OVERNIGHT TEAM LEAD
Walmart
Sanger, California
05.2013 - Current
- Supervised overnight team operations to ensure efficient workflow and productivity.
- Facilitated team meetings to align overnight staff on goals and operational updates.
- Trained new employees on safety protocols and customer service standards to ensure compliance and quality.
- Trained new associates on company policies and procedures to ensure understanding and compliance. on company policies and safety procedures effectively.
- Monitored store cleanliness and adherence to safety standards consistently.
- Coordinated inventory management to optimize stock levels and enhance organization.
Education
High School -
Sanger High School
Sanger, CASkills
- Team management
- Training and development
- Customer service
- Conflict resolution
- Operational efficiency
- Team building
- Critical thinking
- Workplace Certification on PLE (Power Lifting Equipment)
- Positive demeanor
Languages
Spanish: Professional
Timeline
SEASONAL TEAM LEAD
Walmart
05.2013 - Current
OVERNIGHT TEAM LEAD
Walmart
05.2013 - Current
High School -
Sanger High School