Abel Welde
Seattle,WA
Summary
Computer science-trained professional with a strong dedication to satisfying customers, raising satisfaction levels, and encouraging loyalty. I have three years of experience in customer service roles, and I know how to manage a variety of issues with attention to detail and a solution-focused approach. Task prioritization, documentation, and team leadership are among my areas of expertise.Highly adaptable, I am motivated by challenges and dedicated to providing positive and memorable experiences for every customer. I bring a hardworking attitude, exceptional multitasking abilities, and effective time management skills to ensure efficient and effective support in an IT help desk role.
Overview
3
3
years of professional experience
Work History
Passenger Service Assistant
G2 company
DesMoines, WA
05.2023 - Current
- Greeted passengers and provided assistance with check-in procedures.
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
- Verified passenger identification documents for international travel.
- Answered customer inquiries regarding flight information and airport services.
- Provided wheelchair assistance to disabled passengers as needed.
- Coordinated ground transportation services for arriving and departing passengers as requested.
- Managed and resolved passenger concerns and in-flight issues, enhancing customer satisfaction and safety.
- Communicated flight delays or cancellations to affected passengers in a timely manner.
Hotel Supervisor
Arsema Hotel
Addis Ababa, Ethiopia
01.2021 - 03.2022
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
- Developed strategies to maximize revenue opportunities within the hotel.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Organized weekly meetings between department heads in order to discuss progress towards goals set forth by management.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Associate of Arts - Computer Science
Highline College
Seattle, WA09-2025
Skills
- Conflict resolution techniques
- Strong interpersonal skills
- Professionalism and Poise
- Public Speaking Confidence
- First Aid Training
- Customer Service Management
- Teamwork and Collaboration
- Performance Improvements
- Patience and Tolerance
Timeline
Passenger Service Assistant
G2 company
05.2023 - Current
Hotel Supervisor
Arsema Hotel
01.2021 - 03.2022
Associate of Arts - Computer Science
Highline College
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