Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandra Sweet

Seattle,WA

Summary

Diligent Pharmacy Technician with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
11.2023 - Current
  • Enhanced patient care by filling and dispensing prescriptions promptly.
  • Consulted insurance representatives to complete claims and reconcile payments.
  • Increased customer satisfaction through friendly, personalized service.
  • Solved customer issues in-person or by phone regarding orders and locating items.
  • Utilized computerized systems for dispensing medications and managing profiles.
  • Resolved third-party billing and customer service issues effectively.
  • Collaborated with pharmacists to address medication-related concerns.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume demanding pharmacy environment.

Customer Service Representative

Distribution Interntional
03.2021 - 11.2023
  • Assisted customers with inquiries, ensuring timely and accurate information.
  • Resolved complaints using effective communication and problem-solving skills.
  • Collaborated with team to enhance service processes and customer satisfaction. Communicated with vendors about back-order status and special orders.
  • Fielded questions on merchandise availability, sales, prices, and company changes.
  • Provided superior customer care by responding to requests and assisting with product selection.

Shift Leader

Pizza Addict
01.2016 - 10.2020
  • Coached team on task techniques.
  • Assigned and monitored tasks.
  • Gained management trust as key holder, opening and closing store.
  • Executed point of sale procedures, counting register cash.
  • Identified customer needs through questions and listening.
  • Provided prompt assistance to customers in person and by phone.
  • Supervised operations, ensuring efficiency in food prep and service.

Education

High School Diploma -

Career Link Academy South Seattle College
Seattle, WA
2018

Skills

  • Quick learner
  • Exceptional communication skills
  • Creative problem solver
  • Active listening skills
  • Natural leader
  • Excellent work ethic
  • Positive and friendly
  • Motivated team player
  • Customer service
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Attention to detail

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Full Professional

Timeline

Certified Pharmacy Technician

Walgreens
11.2023 - Current

Customer Service Representative

Distribution Interntional
03.2021 - 11.2023

Shift Leader

Pizza Addict
01.2016 - 10.2020

High School Diploma -

Career Link Academy South Seattle College

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