Jessel Torno
Chico,CA
Summary
Driven Pharmacy Technician with 21 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
04.2002 - 05.2023
- Trained new pharmacy technicians and interns on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Expert in sorting, stocking, labeling medications and monitoring inventory.
- Highly proficient in maintaining records by recording and filing prescriptions and orders of Physicians
- Directly assisted high volume of patients per day, responding to inquiries and problems
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
Education
High School Diploma -
Jefferson High School
Daly City, CA06.2000
Skills
- Problem-solving abilities/skills
- Insurance Billing
- Medication Dispensing
- Customer Service
- Prioritization and Organization
- Active Listening
- Quick learner
- Patience and Empathy
- Punctuality
- Work Ethic and Integrity
- Reliable and Responsible
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreens
04.2002 - 05.2023
High School Diploma -
Jefferson High School