Brandy Juliao
Hawthorne,FL
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Accomplished and certified Pharmacy Technician with over 6 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Reception and Medical Center (DOC/State of Florida)
Lake Butler, FL
10.2015 - Current
- Provided exceptional support to customers, resolving inquiries and ensuring satisfaction through effective communication.
- Verified prescription accuracy and ensured proper medication dispensing.
- Assisted pharmacists in managing inventory levels and restocking medications.
- Maintained cleanliness and organization of pharmacy workspace to comply with regulations.
- Trained new technicians on pharmacy procedures and best practices.
- Implemented workflow improvements that enhanced operational efficiency in medication handling.
- Collaborated with healthcare team to optimize patient care through effective communication.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from healthcare providers.
- Assisted in training new team members on protocols and system navigation for enhanced efficiency.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Processed customer transactions accurately using EMR systems, maintaining detailed records of interactions and resolutions.
- Adapted quickly to changes in product offerings and policies, ensuring up-to-date knowledge for accurate assistance to healthcare providers.
- Conducted follow-up communications with customers to ensure resolution satisfaction, strengthening client relationships and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to streamline processes, reducing response times and improving overall service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Conducted training sessions for new hires, ensuring consistent level of knowledge team.
- Exhibited high energy and professionalism when dealing with healthcare and DOC staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Compounded medications under sterile conditions, ensuring compliance with safety protocols.
- Assisted pharmacists in dispensing prescriptions, verifying accuracy and completeness of orders.
- Managed inventory levels, conducting regular audits to minimize waste and ensure availability of medications.
- Educated patients on medication usage and potential side effects, enhancing patient understanding and adherence.
- Collaborated with healthcare team to optimize medication therapies for improved patient outcomes.
- Implemented best practices for storage and handling of pharmaceuticals, promoting safety and efficiency in operations.
- Demonstrated expertise in specialty areas such as oncology through targeted training programs leading to enhanced patient care.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
- Promoted cost-effective medication use by assisting with formulary management and providing alternative recommendations when appropriate.
- Assisted pharmacists in preparing oncology medications following safety protocols.
- Processed medication orders efficiently, verifying patient information and dosage accuracy.
- Supported patient education efforts by providing clear instructions on medication usage and potential side effects.
- Collaborated with healthcare team to streamline medication distribution processes for improved patient care.
Customer Service Representative
Sitel/ Aon Hewitt
09.2014 - 10.2015
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database, determines requirements by working with customers, answers inquiries by clarifying desired information; researching, locating, and providing information, resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems, fulfills requests by clarifying desired information; completing transactions; forwarding requests, explaining new features on clients websites, maintains call center database by entering information, keeps equipment operational by following established procedures; reporting malfunctions, updates job knowledge by participating in educational opportunities, enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Pharmacy Technician
Rite Aid Pharmacy
Issaquah, WA
12.2009 - 07.2014
- Supports pharmacological services by stocking, assembling, and distributing medications.
- Receive written prescriptions or refill request and verify that information is complete and accurate, answer phones, responding to questions or requests, assist customers by answering questions, location items or referring them to the pharmacist.
Referrals Coordinator
Community Health Center Of King County – Eastside CHC
09.2006 - 10.2007
- Coordinate patient access to specialty care
- Verify eligibility, benefits and when appropriate approve treatments through various insurance companies.
Medical Records
MedStaff Inc.
03.2006 - 06.2006
- Assignments at Radiology Consultants of WA, Country Doctor and Seattle Nuclear Medicine.
- Retrieval, delivery and filing of reports, films and charts.
Medical Assistant (Externship)
Community Health of South Dade, Inc. – Dr. Bengoa
01.2006 - 03.2006
- Scheduling appointments, check in and registration, electronic medical records (Medisoft).
- Phlebotomy, urinalysis, EKG and vitals.
Medical Receptionist
Puget Sound Neighborhood Health Centers – 45th St Clinic
Renton
02.2002 - 05.2002
- Answer phones, schedule appointments, check in and registration, verify insurance and collect fees.
Education
Pharmacy Technician Program -
Pima Medical Institute
Renton, WA01-2009
Medical Assistant Program -
Robert Morgan Educational Center
Miami, FL01-2006
Skills
- Effective customer service
- Proficient in medical and pharmacological terminology, and the health insurance industry
- Expert experience using several operating systems, a wide variety of software applications
- Ability to work in a detail-oriented manner, quality focus, analyzing information, strong ability to work in a team environment Native fluency in Spanish Experience with interpreting, translating
- Problem-solving skills
- Team collaboration
- HIPAA compliance
- Patient confidentiality
- Pharmacy ethics
- Pharmacy and customer records management
- Medication reconciliation
- Medication packaging
- Labeling accuracy
- Medication dispensing
- HIPAA
- Pharmacy software proficiency
- Pharmaceutical calculations
- Drug inventory control
- Sterile technique
- Drug interaction monitoring
- Pharmaceutical compounding
- Drug formulary management
- Aseptic techniques
- Drug classification
- Prescription interpretation
- Drug storage procedures
- Advanced math skills
- Staff development
- Pharmacy law compliance
- Workflow optimization
- Dosage form preparation
- Updating medication histories
- Continuing education
- Compounding techniques
- Medication therapy management
- Clinical decision support
- Drug utilization review
- Pharmacokinetics
- Intravenous admixture preparation
- Pharmaceutical care
- Patient privacy
- Hazardous drug safety
- Proper labeling procedures
- Troubleshooting malfunctioning equipment
- FDA compliance
- Drug shortage management
- Controlled substance handling
- Quality assurance and control
- Medication error prevention
- Medication storage
- Drug information resources
- Pharmacy technician certification
- IV admixture preparation
- Pharmacy operations
- Drug recall procedures
- Answering customer questions
- Stocking shelves
- Prescription filling
- Drug safety
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Medication labels
- Healthcare regulations
- Drug inventory management
- Verifying orders
- Receiving incoming supplies
- Supply restocking
- Processing payments
- Interpreting orders
- Order verification
- Secure storage of medications
- Pharmacology
- FDA drug safety guidelines
- Regulatory compliance
- Operations support
- Record preparation
- FDA and HIPAA compliance
- Ordering and stocking medications
- Supporting pharmacy operations
- Proper labeling
- Resolving customer issues
- Labeling prescriptions
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Data entry
Accomplishments
Intensive knowledge of USP 795,797 and 800.
Certification
Product Verification.
Supply Chain & Inventory Management.
Nonsterile Compounding.
Hazardous Drug Management.
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Reception and Medical Center (DOC/State of Florida)
10.2015 - Current
Customer Service Representative
Sitel/ Aon Hewitt
09.2014 - 10.2015
Pharmacy Technician
Rite Aid Pharmacy
12.2009 - 07.2014
Referrals Coordinator
Community Health Center Of King County – Eastside CHC
09.2006 - 10.2007
Medical Records
MedStaff Inc.
03.2006 - 06.2006
Medical Assistant (Externship)
Community Health of South Dade, Inc. – Dr. Bengoa
01.2006 - 03.2006
Medical Receptionist
Puget Sound Neighborhood Health Centers – 45th St Clinic
02.2002 - 05.2002
Pharmacy Technician Program -
Pima Medical Institute
Medical Assistant Program -
Robert Morgan Educational Center