Cindy Donelan
Sioux Falls,SD
Summary
Skilled Pharmacy Technician offering 9 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in procedures, regulatory guidelines and overall pharmacy operations.
Overview
7
7
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Sioux Falls, SD
04.2015 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Reviewed medication orders.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Advocated for patients' compliance with medication guidelines.
- Prepared bottle labels.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained relationships with physicians.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in system to include current information such as medications and insurance details.
- Coordinated verification and filling daily prescriptions
Education
High School Diploma -
Garretson High School
Garretson, SD05.1978
Skills
- FDA Compliance
- Organization and Prioritization
- Answering and Routing Calls
- Health Insurance Plan Knowledge
- Allergy Management
- Pharmaceutical Preparation
- Prescription Filling and Labeling
- Storage Maintenance and Security
- Pharmaceuticals Mixing
- Chemical Handling
- Assisting Pharmacists
- Patient Profile Setup
- Reviewing Prescriptions
- Technician Assistance
- Equipment Cleaning and Maintenance
- Workplace Safety
- Prescription Compounding
- Cash Register Operation
- Wholesale Ordering
- Drug Inventory Management
- Medication Documentation
- Prescription Order Verification
- Reviewing Patient Information
- Dispensing Medications
- Proper Labeling Procedures
- Prescription Preparation
- Billing Insurance Companies
- Error Verification
- Team Collaboration
- Drug Storage Procedures
- FDA Drug Safety Guidelines
- Patient Information Collection
- Custom Orders
- Information Documentation
- Effective Customer Service
- Resolving Complaints
- Prioritizing Workflows
- Benefits Research
- Keeping Records
- Information Updates
- Customer Information Databases
- Medication Stock Orders
- Quantity Calculations
- HIPAA
Accomplishments
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
04.2015 - Current
High School Diploma -
Garretson High School
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