Kayla Yeager
Princeton,KY
Summary
Dynamic Senior Certified Pharmacy Technician with a proven track record at Walgreen's Pharmacy, excelling in insurance billing and patient confidentiality. Enhanced patient satisfaction through exceptional service and staff training, while ensuring regulatory compliance. Adept at problem-solving, successfully reducing medication errors and optimizing workflow processes for efficient prescription management.
Overview
14
14
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
02.2016 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Counted, measured, and compounded medications following standard procedures.
- Maintained relationships with physicians.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Reviewed medication orders.
- Prepared bottle labels.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Nursing Assistant
Baptist Health Hospital
11.2014 - 05.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Front Desk Supervisor
Kmart, Sears Holding
01.2011 - 11.2014
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Surgical Technology
Madisonville Community College
Madisonville, KY06.2017
Skills
- Problem-solving skills
- Immunization administration
- Insurance billing
- Insurance verification
- Maintaining records
- HIPAA compliance
- Patient confidentiality
- HIPAA
- Staff training and development
- FDA compliance
- Proper labeling procedures
- Order verification
- Regulatory compliance
- FDA and HIPAA compliance
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
02.2016 - Current
Certified Nursing Assistant
Baptist Health Hospital
11.2014 - 05.2017
Front Desk Supervisor
Kmart, Sears Holding
01.2011 - 11.2014
Surgical Technology
Madisonville Community College