Jesslyn Acuña
Harlingen,TX
Summary
Accomplished Senior Certified Pharmacy Technician with a proven track record at Walgreens. Adept in maintaining records and filling prescriptions precisely. Demonstrates exceptional problem-solving abilities and critical thinking to ensure accuracy and efficiency. Committed to providing excellent customer service by effectively communicating with patients and healthcare professionals to address inquiries and promptly resolve any issues. Strong attention to detail and dedication to upholding pharmacy standards in order to contribute to the seamless operation of healthcare facilities.
Overview
7
7
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
04.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Customer Service Cashier
Walgreens Boots Alliance
08.2020 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Medical Biller and Coder
Coastal Bend Kids Clinic
01.2018 - 06.2020
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Education
High School Diploma -
H. M. King High School
Kingsville, TX06.2016
Skills
- Problem-solving skills
- Maintaining records
- Calculating insurance coverage
- Patient confidentiality
- Updating medication histories
- Pharmacy operations
- Filling prescriptions precisely
- Immunization Administration
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Typing Skills
- Detail Oriented
- Prescription Verification
- Medical Terminology
- Product Knowledge
Timeline
Senior Certified Pharmacy Technician
Walgreens
04.2021 - Current
Customer Service Cashier
Walgreens Boots Alliance
08.2020 - 04.2021
Medical Biller and Coder
Coastal Bend Kids Clinic
01.2018 - 06.2020
High School Diploma -
H. M. King High School