Carolyn Renee’ Smith

Work History

Senior Certified Pharmacy Technician

Walgreens

01.2008 - Current

Accuracy of patient information ensured through direct conversations with prescribers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Carried out systematic inventory reviews to find inaccuracies and lower stockout issues.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Reviewed and verified customer information and insurance provider information.
Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
Restocked automated medication dispensing equipment.
Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
Answered patients' questions and troubleshot prescription issues.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Counted, measured, and compounded medications following standard procedures.
Maintained relationships with physicians.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
Reviewed medication orders.
Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
Prepared bottle labels.
Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Set up and modified patient profiles in Intercom plus System to include current information such as medications and insurance details.
Resolved third-party billing, computer system and customer service issues.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Liaised with other pharmacies to eliminate issues related to product expiration.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Managed opening and closing duties for pharmacy.
Coordinated verification and filling of more than 1100 daily prescriptions in high-volume Type pharmacy environment.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Set up and modified patient profiles in intercom plus system to include current information such as medications and insurance details.
Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.

Photo Department Team Lead

Walmart

12.2006 - 05.2007

Streamlined workflow for team members by implementing effective organizational systems.
Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the photo department.
Implemented creative marketing strategies that attracted new customers to the photo department.
Reduced wait times for customers by optimizing the printing process and managing staff assignments effectively.
Promoted a positive work environment among team members through clear communication, support, and recognition.
Assisted clients in selecting appropriate print sizes, materials, and finishes to meet their specific requirements.
Addressed customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
Oversaw quality control measures throughout each stage of production from initial order placement to final product delivery.
Coordinated training programs for new hires, resulting in a well-prepared and capable team of associates.
Maintained a clean, organized work environment to promote efficiency and professionalism within the department.
Strengthened relationships with existing clients through excellent communication skills and attentive service during every interaction.
Supported company growth initiatives by participating in community events and establishing connections with local businesses.
Collaborated with other departments to create cohesive store-wide promotions and events featuring photography services.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences .
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Developed strong relationships with vendors, ensuring timely delivery of supplies and cost-effective pricing.

Winding Operator

Shaw Industries

12.1999 - 03.2005

Showcased strong problem-solving skills when faced with unexpected equipment issues, contributing to minimal downtime for the production line.
Operated multiple types of winding machines proficiently while adhering to standardized procedures at all times.
Contributed to cost reduction measures through efficient use of resources, waste minimization, and recycling initiatives.
Supported continuous improvement efforts by suggesting process enhancements that led to increased efficiency on the production floor.
Participated actively in periodic safety meetings aimed at reducing accidents and fostering a safe workplace culture.
Adhered to safety regulations, maintaining a clean and organized work environment for all team members.
Assisted in training new employees on Winder Operator tasks, helping them become productive team members more rapidly.
Notified supervisor of observations regarding working conditions and machine functionality.
Produced high-quality yarn according to customer specifications.
Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products.

Summary

Overview

Work History

Senior Certified Pharmacy Technician

Photo Department Team Lead

Winding Operator

Education

General Education/High School Diploma - High School Diploma

Skills

Certification

Timeline

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