D'Ann Goldwire
Landing
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks effectively and efficiently. Proactive in identifying and addressing issues, consistently optimizing processes and enhancing team performance. Recognized for a strong ability to collaborate with diverse teams, ensuring alignment with organizational goals and objectives. Committed to driving results through strategic planning and execution, fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
07.2021 - Current
- Manages prescription processing and medication dispensing with precision and attention to detail.
- Collaborates with pharmacists to ensure compliance with regulatory standards and best practices.
- Trains and mentors new pharmacy technicians on operational procedures and customer service techniques.
- Implements inventory management strategies to optimize stock levels and minimize waste.
- Answers incoming phone calls and addressed questions from customers and healthcare providers.
- Increases customer satisfaction by delivering friendly, personalized service during transactions.
- Counted, measured, and compounded medications following standard procedures.
Shift Supervisor
Walgreens
04.2018 - 07.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Handle any customer complaints in a timely manner and in a way that satisfies the customer while keeping their loyalty as a reoccurring customer.
- Complete projects, such as wall and floor resets.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Data Entry
PDF DATA SERVICES - Wall, NJ
07.2015 - 09.2016
- Organized files and collected data to be entered into the computer.
- Accurately entered information into various computer programs.
- Kept sensitive client and company information confidential and secured.
- Input numerical data using the 10 key.
Assistant Manager
THE BODY SHOP
10.2013 - 03.2014
- Gave first-rate customer service and successfully and professionally resolved customer complaints.
- Demonstrated use and type of products for customers.
- Applied makeup at customers' requests.
- Led team to achieve sales targets through strategic product placement and enhanced customer engagement.
- Implemented training programs for new staff, improving on boarding efficiency and service quality.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - Law
National University
San Diego, CA11-2026
Associate of Arts - Paralegal Studies
Everest University
Phoenix, AZ10-2014
High School Diploma -
Asbury Park High School
Asbury Park, NJ06-2002
Skills
- Retail operations oversight
- Client engagement
- Collaborative team player
- Effective organizational abilities
- Operations oversight
- Team motivation
- Inventory management
- Accurate pharmaceutical calculations
- Immunization administration
Timeline
Senior Certified Pharmacy Technician
Walgreens
07.2021 - Current
Shift Supervisor
Walgreens
04.2018 - 07.2021
Data Entry
PDF DATA SERVICES - Wall, NJ
07.2015 - 09.2016
Assistant Manager
THE BODY SHOP
10.2013 - 03.2014
Bachelor of Arts - Law
National University
Associate of Arts - Paralegal Studies
Everest University
High School Diploma -
Asbury Park High School