SHATIMA BAKER
Shift Leader
Brooklyn,NY
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
New York, New York
03.2023 - 11.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Parts Sales Manager
AutoZone
Howard Beach, New York
02.2020 - 10.2022
- Ordered parts for customers, repair shops, and service departments for use in equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
Shift Lead
Krispy Kreme
New York, New York
09.2017 - 01.2020
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
Merchandising Supervisor
Home Depot
Jamaica, NY
05.2014 - 06.2017
- Streamlined inventory management processes for improved product availability and reduced stockouts.
- Coordinated seasonal resets for timely execution of marketing campaigns, maximizing promotional effectiveness during peak selling periods.
- Developed strong relationships with vendors to negotiate favorable pricing, enhancing profitability.
Education
High School Diploma -
Brooklyn Democracy Academy
Brooklyn, NY06-2010
Skills
- Customer service focus
- Guest service
- Team motivation
- Workplace safety
Certification
License - 02/2018
Timeline
Shift Lead
Walgreens
03.2023 - 11.2025
Parts Sales Manager
AutoZone
02.2020 - 10.2022
Shift Lead
Krispy Kreme
09.2017 - 01.2020
Merchandising Supervisor
Home Depot
05.2014 - 06.2017
High School Diploma -
Brooklyn Democracy Academy