Summary
Overview
Work History
Education
Skills
Timeline
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Monaerika Ford

Memphis,TN

Summary

Dynamic leader with proven success at Walgreen's Pharmacy, enhancing team productivity and customer satisfaction through expert coaching and problem-solving. Excelled in operations management and customer service, significantly improving efficiency and fostering a collaborative work environment. Skilled in claims investigation and staff motivation, adept at driving performance and achieving results.

Skilled claims professional with depth in evaluating and processing insurance claims. Expertise in assessing documentation, ensuring compliance, and resolving discrepancies efficiently. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in delivering high-quality outcomes with precision and integrity.

Overview

5
5
years of professional experience

Work History

Shift Lead

Walgreen's Pharmacy
08.2023 - 10.2024
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures and balanced tills.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Responded to and resolved customer questions and concerns.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Claim Examiner

Sedgwick
02.2020 - 04.2022
  • Implemented new software systems that improved efficiency in tracking claims progress and status updates.
  • Provided comprehensive training sessions for new hires on company policies, procedures, and software applications related to claims examination.
  • Collaborated with medical professionals to verify treatment plans and ensure proper reimbursement levels.
  • Reviewed written estimates for repair costs, ensuring accuracy before issuing payments to vendors or policyholders.
  • Enhanced team productivity with consistent coaching, training sessions, and performance evaluations.
  • Coordinated with legal counsel for defending insurance companies against litigated claims when necessary.
  • Assisted policyholders in understanding their coverage options, guiding them through the claims process stepbystep.
  • Negotiated fair settlements between insurance providers and policyholders to resolve disputes amicably.
  • Reduced claim processing time by streamlining workflow and prioritizing tasks efficiently.
  • Streamlined communication channels between internal departments for faster decision-making on complex cases.

Education

BBA - Business Administration And Management

Strayer University
Memphis, TN
10-2026

High School Diploma -

Whitestation High School
Memphis, TN
05-2012

Skills

  • Customer service focus
  • Workplace safety
  • Team motivation
  • Guest service
  • Daily reporting
  • Staff supervision
  • Staff motivation
  • Operations management
  • Coaching and mentoring
  • Inventory management
  • Employee training
  • Claims investigation
  • Policy interpretation
  • Teamwork
  • Claims
  • Financial acumen
  • Advanced typing
  • Customer service
  • Active listening
  • Problem-solving
  • Adaptability and flexibility
  • Data entry
  • Computer proficiency
  • Customer relations

Timeline

Shift Lead

Walgreen's Pharmacy
08.2023 - 10.2024

Claim Examiner

Sedgwick
02.2020 - 04.2022

BBA - Business Administration And Management

Strayer University

High School Diploma -

Whitestation High School

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Monaerika Ford