Tara McGilvray
Fort Worth,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Smoothie King
01.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Walmart
11.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Shift Lead
Chick-Fil-A
11.2020 - 02.2022
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
Education
Marketing in Business
05.2027
High School Diploma -
05.2023
- Ranked in the Top 10% of the class
- National Honor Society Member
Associate of Science -
05.2023
- 3.8 GPA
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest Service
- Money Handling
- Work Ethics and Integrity
- Order Taking
- Customer Assistance
- Customer Service
- Patience and Empathy
Timeline
Shift Lead - Smoothie King
01.2024 - Current
Cashier - Walmart
11.2022 - 05.2023
Shift Lead - Chick-Fil-A
11.2020 - 02.2022
Texas Christian University - , Marketing in Business
Ennis High School - High School Diploma,
Navarro College - Associate of Science,