Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Madison Gleason

Little River,South Carolina

Summary

Dedicated worker with a proven ability to excel in team-oriented and independent work environments. Demonstrated experience in creating efficient and welcoming environments, with a strong aptitude for handling financial transactions and working with computer systems.

Overview

3
3
years of professional experience

Work History

Shift Lead

Pizza hut
01.2024 - Current
  • Communicate with other team members to effectively manage the store.
  • Problem solve both team member and customer issues.
  • Handle the cash drawer daily to ensure money is accurate.
  • Work with both excel and various computer programs.

Hostess

Red Robin
05.2022 - 06.2023
  • Greeted customers with a friendly smile
  • Managed seating arrangements.
  • Assisted serves in cleaning tables and handling orders.
  • Restocked restrooms and ensured restaurant was clean and organized.
  • Handled customer complaints and concerns with their experience.

Team Member

Papa John's
04.2021 - 03.2022
  • Helped resolve customer issues daily regarding their orders.
  • Managed the register up front and ensured customers received the right product and accurate change.
  • Communicated patiently with customers to solve issues with their orders. Also communicated with various team members to help ensure effective production.

Education

Wiregrass Ranch High School
Wesley Chapel, Florida

Skills

  • Customer service focus
  • Workplace Safety
  • Team motivation
  • Guest service
  • Operations Management
  • Decision-making capabilities
  • Conflict Resolution
  • Performance Improvement
  • Positive Attitude
  • Problem-Solving
  • Cash Handling
  • Team Leadership
  • Team Collaboration and Leadership
  • Strong verbal and written communication
  • Quality Inspections
  • Creative Problem-Solving
  • Time Management
  • Self Motivation
  • Decision-Making

Communication Skills

Fluent in American Sign Language, spoke with hundreds of customers daily, empathetically and patiently listened and resolved issues of customers daily, strategized organizational plans to serve large crowds of guests, displayed a positive attitude under stressful circumstances and boosted team morale.

References

Available upon request.

Timeline

Shift Lead

Pizza hut
01.2024 - Current

Hostess

Red Robin
05.2022 - 06.2023

Team Member

Papa John's
04.2021 - 03.2022

Wiregrass Ranch High School

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Madison Gleason