Alex Briceno
Rancho Cucamonga,CA
Summary
Dynamic Shift Lead with proven expertise in customer service excellence and cash handling from tenure at It's Boba Time. Skilled in fostering team motivation and maintaining high cleanliness standards. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to increased efficiency and positive work environment.
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
It's Boba Time
05.2023 - 11.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CASkills
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
- Strong verbal and written communication
- Friendly and outgoing
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Reliability and punctuality
- Customer service excellence
- Cash handling and management
Certification
San Bernardino Food Handler's
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
It's Boba Time
05.2023 - 11.2024
San Bernardino Food Handler's
High School Diploma -
Alta Loma High School
Similar Profiles
Sofi SargsyanSofi Sargsyan
Shift Lead at It's Boba TimeShift Lead at It's Boba Time
RYAN FLOQUETRYAN FLOQUET
Barista at It's Boba TimeBarista at It's Boba Time
MIA MARTINEZMIA MARTINEZ
Boba Barista at It's Boba TimeBoba Barista at It's Boba Time